Customer Service Technician
Resume:
BRENT A. POWELL
********************@*****.***
PROFESSIONAL
EXPERIENCE
SECURUS TECHNOLOGIES
Field Service Technician February 2017 - Present
Maintenance and supervision of State Facilities communications equipment.
Perform Voice Biometrics.
Downloading and configuring data for updates and trouble responses.
Manage nodes and digital and analog conversions.
DOW Chemical Company Seadrift Texas (TX) UNITED States
Chemical Operator June 2014 - September 2016
Maintain daily unit functions.
Ensure proper alignment of process piping, equipment and unit tanks.
Monitor unit process variables, to include reactions, refining and recovery.
Tank temps and raw materials.
Executing unit product changes: Isolating feed flows, exhaustion reactions and process trains. Pumping and purging make and tails lines, draining columns and purging and cleaning unit tanks.
Realigning and preparing unit for new product raw materials and unit start-up.
WAL-MART PEARLAND TEXAS (TX) UNITED STATES
Inventory Control Specialist October 2012 - 2014
Arrange delivery or storage of goods at destinations.
AT&T HOUSTON TEXAS (TX) UNITED STATES
Customer Service Technician April 1997 - July 2011
Travel to customers' premises to install, maintain, or repair audio and visual electronic reception equipment or accessories.
Locate faults or malfunctions. Splice cables, using hand tools, epoxy, or mechanical equipment.
Measure signal strength at utility poles, using electronic test equipment.
Set up service for customers, installing, connecting, testing, or adjusting equipment.
Access specific areas to string lines or install terminal boxes, auxiliary equipment, or appliances, using bucket trucks, or by climbing poles or ladders, or entering tunnels, trenches, or crawl spaces.
Compute impedance of wires from poles to houses to determine additional resistance needed for reducing signals to desired levels.
Special Skills
Applicant is accustomed to working in inclement weather as well as alone with task list to be fulfilled on a daily, weekly and monthly basis.
Low level electrical readings and resistance calculations.
Prior knowledge working with procedures, PPE, OSHA regulations and processing work permits, in trenches and underground vaults.
U.S. ARMY FT. GORDAN GA. UNITED STATES
Military Intelligence August 1991 - July 1995
Design, use, or maintain databases and software applications, such as geographic information systems (GIS) mapping and artificial intelligence tools.
Prepare comprehensive written reports, presentations, maps, or charts based on research, collection, and analysis of intelligence data.
Gather intelligence information by field observation, confidential information sources, or public records.
Develop defense plans or tactics, using intelligence and other information.
EDUCATION
BRAZOSPORT COMMUNITY COLLEGE LAKE JACKSON, TEXAS
Process Technology Certification – 2014
ALVIN COMMUNITY COLLEGE ALVIN, TEXAS
Process Technology - 2013
SAN JACINTO COLLEGE PASADENA, TEXAS
Fiber Optic Splicing
MACARTHUR HIGH SCHOOL DECATUR, ILLINOIS
Diploma, June 1991
Diploma
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