Project Customer

Elizabeth S. Harvey

*** ******** ***. *****, ** 30141 *********.*********@*****.*** 770-***-****

QUALIFICATIONS PROFILE

Proven leadership ability with a solid background within exhancing the customer experience, customer success, team productivity, and team management. Entrepreneur with 16+ years experience in building successful start-up companies to retain, educate, and empower customers. Ability to leverage ambition, experience and drive to pursue new professional challenges.

KEY SKILLS and COMPETENCIES

Business Strategy Written and Verbal Communication Time Management

Market and Consumer Research Strong Collaboration Customer Rentention Strategies

Customer Acquisition Project Management Creative Problem Solving

Cross Functional Team Leadership Flexible and Adaptable Microsoft Office 365

Relationship Managment Decision Making Conflict Resolution

SDLC Agile

PROFESSIONAL EXPERIENCE

LRM School of Music, Fine Arts, and Production, LLC 2003 – present

CEO

Hiram, GA

Manage and cultivate customer relationships by getting to know each customer’s needs and goals.

Utilize advanced time management and analytical skills

Exercise working knowledge of Microsoft Excel and Microsoft Office for certain aspects of project organization and data

Increase customer retention rates by 50% thru the addition of online integration to reach a broader customer base.

Develop an outreach program by partnering with Corporate Sponsors aimed at providing lessons for underpriviledged children.

Utilize excellent client-facing communication skills

Create and Maintain Inventory for Company

Supervise administrative staff

Continuously contributing to the development of project process improvements and best practices

Strengthen company's marketability by leading implementation of one-on-one student lessons via Internet.

Crossroads Church South Fulton 2013 - present

Director of Music/Audio/Visual

Fairburn, GA

Collaborate with Organzation leaders to plan, budget, and execute projects within established timelines.

Create performance goals for each department and provide feedback on methods for reaching those milestones.

Evaluate individual and group performances to ensure that organization standards are met.

Train and mentored 36 staff members to ensure smooth implementation of policies, programs, and procedures.

Recruit, Screen, Interview, and Hire qualified candidates for roles deemed necessary for optimal business execution.

Present Quarterly Business Reviews to review newly established programs, policy changes, and technology implementations.

KLZ Landscapes, LLC 2015 – present

Executive Assitant and Co-Owner

Hiram, GA

Manage a portfolio of business facing projects including planning (project initiation, governance, WBS/project schedule/milestone development), management (project risk, issue, dependency, budget and change control)

Preperation of project plans based on the customer’s needs and desires to deliver high quality enhancement to properties.

Establish contingency plans, while also exhibiting the ability to create solutions instantaneously to meet the customer’s need.

Implement agile management ideals by facilitating exercises such as sprint planning and team leading standups.

Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed and developing schedule to ensure timely completion of project and meeting interim deadlines of project.

Liz Robinson Ministries 2003 - present

Chief Executive Officer

Hiram, GA

Develop annual forecasts for scheduled campaigns and program initiatives. Track progress of completion and effectiveness via data analysis.

Establish social media campaigns to educate and increase awareness of new programs and campaigns.

Develop an outreach program by partnering with Corporate Sponsors and vendors aimed at providing necessities and arts program for low-income K-12 families.

Strengthen non-profit’s marketability by leading implementation of one-on-one student lessons via Internet.

Provide support to community programs and events in order to create awareness of non-profit’s current program.

EDUCATION & CREDENTIALS

Devry University-Keller Graduate School of Management: Atlanta, GA 2010 - 2012

Master of Business Administration-Entrepreneurship

Kennesaw State University: Kennesaw, GA 2003 - 2010

Bachelor of Science in Business Management

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