Customer Service Project

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

GLORIA

WILSON

G 28914 w Papago st, Buckeye, Az

85326

602-***-****,

*********.**@*****.***

I have strong management and customer service experience, I am dependable. Seeking to begin a career with an entry level customer service position in a respectable company I held my position for 24 years with my current employer, until recently informed of ”reduction in force”. I am looking forward to continuing my career and growth with a respectable company. Attention to detail Negotiations Analytical

Client and vendor relations Communications Customer acquisition Customer service Data analysis Dependable

Detail oriented Documentation and

reporting

Excellent communication

abilities

Negotiation Specialist Discover Financial Services Phoenix, AZ July 1994 - Current Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs.

Assisted attorneys with settlement arrangements

Uploaded power of attorney information

Collaborated with [Department, team or personnel] to plan, develop and implement [Project, program or process].

Buckeye Union High School, Buckeye, AZ

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