Customer service

PROFESSIONAL SUMMARY

SKILLS

NICHOLE MCKINNEY

DE KALB, MO

816-***-**** ****************@*****.***

Problem-solving professional trained in customer service methods and sales techniques. Looking to bring further success to a restaurant as an energetic, friendly Waiter. Focused kitchen manager successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Restaurant Server with over 15 years in the food and beverage industry. Fine dining expert and cheese connoisseur with extensive wine knowledge.

Customer service with over 15 years cash handling and customer service experience in a grocery retail environment.

Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking.

Tireless Fry Cook proficient in flat top grill and cooking to order in a fast paced environment. Capable of preparing food, mixing ingredients and maintaining clean food prep areas. In-depth knowledge of various cooking equipment, including fryers and most kitchen equipment Outstanding customer service and communication skills. Dependable Fry Cook possessing 10 years of hands-on experience working in fast paced food establishments. Talented at measuring ingredients, cleaning and stocking workstations, following portion control standards and verifying that prepared food meets requirements for quality and quantity. Diligent and hardworking with availability 40 to 50 hours per week. Supply management

Kitchen sanitation

Food rotation

Friendly demeanor

Menu planning

Portioning

Integrity

Guest relations

WORK HISTORY

Cash handling expert

Inventory management

Bending, stooping and turning

Training personnel

High energy

Presentation skills

Maneuvering large objects

Up-selling capability

Strong work ethic

Hand-eye coordination

Product stocking

Customer-focused

Effective trainer

Employee training

Sales expertise

Critical thinking

Team leadership

Weights and measures

Written communication

Concentration

Employee training and development

Money handling

Guest relations professional

Upselling techniques

Multitasking

Service industry background

Thrives in fast-paced environment

Customer service

Decision-making

Client relations

Excellent judgment

Customer service oriented

Committed team player

Strong communication skills

SODEXO UMKC

Lead Barista Kansas city, Missouri July 2018 - Current Verified cash drawer against the day's receipts.

Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, coupons and store credit.

Motivated and disciplined employees according to established requirements. Developed knowledge about products and sales items to answer shoppers' questions. Received, inspected and logged all products for accuracy of shipment, temperature and quality. Consistently kept kitchen areas clean and free of debris and water. Processed credit cards, checks, gift cards and coupons. Weighed and labeled products.

Explained menu options in detail so that customers could make educated decisions on food items. Twenty years retail experience.

Cleaned walls, fans and drains in bakery coolers, display cases and work area. Removed discontinued, old and slow-moving items from shelves. Kept cases and shelves clean and well stocked.

Received frequent customer compliments for going above and beyond normal duties. PAPPY'S GRILL & PUB

Kitchen Manager Saint Joseph, MO September 2014 - June 2018 Purchased food and cultivated strong vendor relationships. Motivated staff to perform at peak efficiency and quality. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies. Resolved customer concerns with food preparation in a timely manner. Maximized quality assurance by completing frequent checks of the line. Oversaw food preparation and monitored safety protocols. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing. Unloaded trailers, received merchandise, verified orders and broke down produce loads. Prepared, cut, weighed and wrapped deli meats and cheeses. Engaged in suggestive selling and other sales techniques. Maintained accurate department signage and pricing. Cleaned walls, fans and drains in bakery coolers, display cases and work area. Adhered to safe work practices.

Explained menu options in detail so that customers could make educated decisions on food items. Received frequent customer compliments for going above and beyond normal duties. Refilled and rotated items on shelves to maintain well-stocked inventory. Managed customer flow and backed up lines to reduce checkout wait time. Ensured meats were properly cut in a timely manner. Bussed and reset tables and kept dining room and work areas clean. Set dining tables according to type of event and service standards. Maintained clean dining room, lobby and service areas at all times. Monitored temperature of cases, shelves and storage areas and reported failures to the manager. Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread. Attentively served approximately 150 guests per shift at a 70 seat fast paced cook to order establishment. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Completed finishing touches such as garnishes on dishes before final delivery. Kept cases and shelves clean and well stocked.

Assisted co-workers whenever possible.

Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.

Routinely removed trash and debris from restaurant. Consistently provided professional, friendly and engaging service. Affected quick resolutions to customer problems and brought in management when needed. Operated and sanitized all equipment in a safe and proper manner. Supervised, trained and developed team members in accordance with company policies and procedures. MUELLER'S LOCKEROOM

Line Cook Atchison, KS October 2009 - September 2014 Handled portion control activities according to specified instructions provided by the chef. Performed waste management duties by ensuring that trash was properly and safely disposed of. EDUCATION

Prepared food items such as meats, poultry, and fish for frying purposes. Monitored the time and heat of equipment ensuring that both were regulated as necessary. Checked each food item to ensure that it was fresh and provided feedback to kitchen supervisor in cases where freshness was an issue.

Established and maintained a positive work environment. Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.

Maintain proper temperature and humidity levels for meat products. Followed checklists for shift start and end to help with smooth transitions. Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner. Processed credit cards, checks, gift cards and coupons. Verified cash drawer against the day's receipts.

Assisted with bussing and restaging tables.

Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies. Assisted co-workers whenever possible.

Upheld standards of cleanliness, food handling and safety. Prepared and maintained inventory records.

Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.

Engaged in suggestive selling and other sales techniques. Consistently provided professional, friendly and engaging service. Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Provided friendly and attentive service.

Verified all deliveries against invoices and completed shortage and overage reports. Quickly set up and cleared tables and stocked all service stations. Kept facility compliant with health codes, sanitation requirements and license regulations. Created effective employee schedules that maintained coverage at peak times and minimized labor costs. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours. Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Weighed, packaged and labeled meat and seafood products, following proper dating procedures. Maintained high standards of cleanliness and sanitation. Operated all kitchen equipment adeptly.

Assisted with guest inquiries, take-out orders and restaurant cleanliness. Upheld highest standard for cleanliness of glass and silverware. Proactively prepared for large parties and reservations, anticipating planning and staffing needs. SOCIAL WORK AND CRIMINAL JUSTICE Social work

MWSU

St Joseph, Missouri

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