Sheila Castro

*** ****** ******

Bridgeport, NJ *8014

917-***-****

ac74fz@r.postjobfree.com

Objective: Exceptionally self-motivated and recognized as a hard worker by many. Experienced in several customer focused positions, I have always demonstrated friendliness and responsibility. Seeking to gain experience in a respected company. EXPERIENCE:

GreenAir Cleaning Systems, Inc. Office Manager 1/2016 to 1/2019 New York, NY

● Coordinated a team of 40+ maintenance employees, for a 60+ clientele base

● Communicated with active accounts & prospective accounts daily regarding questions or comments about our services

● Trained new employees to perform maintenance/janitorial skills

● Utilized QuickBooks to process client payments monthly

● Performed office tasks daily

75th & Paws Doggy Daycare Assistant Manager 3/2015 to 12/2015 New York, NY

● Assisted manager in bookkeeping and running credit/debit sales.

● Administered medications to individual pets according to time and type (orally or syringe)

● Performed janitorial tasks throughout the day to ensure 100% cleanliness for both humans and pets Toga Bike Shop Salesperson 10/2014 to 3/2015

New York, NY

● Operated through the store’s online cashier system to check out orders

● Answered phone calls, made outgoing calls to customers

● Greeted daily customers and assisted individual questions

● Sold bikes/merchandise, as well as making ‘special orders’ & layaways

● Shipped and received customer orders through FedEx/USPS S&J Sheet Metal Receptionist 1/2013 to 9/2014

New York, NY

● Assisted customers with questions regarding merchandise

● Created payroll spreadsheets along with the HR Generalist

● Heavily used Microsoft Excel to create spreadsheets on updated products and new customers

● Input data into the company's ERP system

● Process outgoing/return orders within UPS, FedEx, and USPS and EDUCATION:

CUNY Bronx Community College 1/2016 to Present

Bronx, NY

Major: Digital Arts: Graphic Design

SKILLS:

● Proficient Excel, Outlook and QuickBooks

● Strong analytical skills and attention to detail.

● Bi-lingual (native in Spanish and fluent in English)

● Expertise in customer service