Manager Customer Service
Resume:
Sheila Castro
Bridgeport, NJ *8014
**********@*****.***
Objective: Exceptionally self-motivated and recognized as a hard worker by many. Experienced in several customer focused positions, I have always demonstrated friendliness and responsibility. Seeking to gain experience in a respected company. EXPERIENCE:
GreenAir Cleaning Systems, Inc. Office Manager 1/2016 to 1/2019 New York, NY
● Coordinated a team of 40+ maintenance employees, for a 60+ clientele base
● Communicated with active accounts & prospective accounts daily regarding questions or comments about our services
● Trained new employees to perform maintenance/janitorial skills
● Utilized QuickBooks to process client payments monthly
● Performed office tasks daily
75th & Paws Doggy Daycare Assistant Manager 3/2015 to 12/2015 New York, NY
● Assisted manager in bookkeeping and running credit/debit sales.
● Administered medications to individual pets according to time and type (orally or syringe)
● Performed janitorial tasks throughout the day to ensure 100% cleanliness for both humans and pets Toga Bike Shop Salesperson 10/2014 to 3/2015
New York, NY
● Operated through the store’s online cashier system to check out orders
● Answered phone calls, made outgoing calls to customers
● Greeted daily customers and assisted individual questions
● Sold bikes/merchandise, as well as making ‘special orders’ & layaways
● Shipped and received customer orders through FedEx/USPS S&J Sheet Metal Receptionist 1/2013 to 9/2014
New York, NY
● Assisted customers with questions regarding merchandise
● Created payroll spreadsheets along with the HR Generalist
● Heavily used Microsoft Excel to create spreadsheets on updated products and new customers
● Input data into the company's ERP system
● Process outgoing/return orders within UPS, FedEx, and USPS and EDUCATION:
CUNY Bronx Community College 1/2016 to Present
Bronx, NY
Major: Digital Arts: Graphic Design
SKILLS:
● Proficient Excel, Outlook and QuickBooks
● Strong analytical skills and attention to detail.
● Bi-lingual (native in Spanish and fluent in English)
● Expertise in customer service
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