Manager Customer Service

JENNIFER KINCHELOE

**** ***** ****** ******** ********** 95062 831-***-**** *************@*****.*** PROFESSIONAL SUMMARY

I am a seasoned Property Manager professional with 14 years experience overseeing multi-tenant residential properties. I have found success at raising NOI by building rapport to secure long-term tenants and reducing operating expenses through efficient management. I am a team player with a proven ability to work effectively in a fast paced environment, excellent communicator and committed to a solutions-driven management approach. SKILL

● Exceptional oral and written communication

skills

● MS Word, Excel, Outlook, Yardi, AMSI,

RentRoll, Sage, Quickbooks, Onesite, Manage

America, Caliber

● Customer service-focused

● Financial budgeting and reporting

● Vendor Management

● Complex problem solving

● Energetic, organized and self-motivated,

● Knowledge of Fair Housing

● Team Player

WORK HISTORY

10/2018-Present Property Association Manager, Aptos, CA De Camara Management

● Prepare professional presentation of reports, budgets, bids, etc.

● Maintain client’s community documents, policies and procedures

● Process A/P and A/R for 15 different Homeowner Associations

● Maintain professional relationships with Board of Directors, Owners and vendors to ensure a high level of customer service

● Make recommendations to the Board of directors

● Organize time effectively by successfully balancing the demands of multiple projects

● Maintains accurate records, files and communication

● Coordinate and run Monthly, Quarterly and Annual Board meeting 2/2018-Present Accountant, Scotts Valley, CA

Express Employment Professionals (On assignment at Dignity Health Medical Network)

● Assist Dignity Health Medical Network with most accounting functions

● Process AR from various Health Plans using designated accounting software and Quickbooks

● Assist with medical billing claims and process check runs

● Maintain customer confidence and protect operations by keeping financial information confidential

● Prepare and process weekly bank deposits

● Prepare check requests on internal account transfers and submit for approval 1/2009-12/2014 Property Manager, Dublin, CA

8/2005-1/2009 Assistant Property Manager, Mountain View, CA Pinnacle

● Managed 114 unit residential property with 2 direct reports

● Processed AR and AP for 514 units over 2 properties

● Completed weekly and monthly market surveys and asset management reports

● Handled prospect inquiries including tours, background checks and rental verifications

● Drafted and processed leasing documents for new and renewing tenants

● Abstracted leases and entered pertinent information into the Yardi management system

● Analyzed and prepared various property related financial reports including annual budgets, monthly variance explanations and boxscores

● Maintained and supervised the completion of tenant maintenance requests and vacancy turnovers

● Managed vendor maintenance contracts and conducted competitive bidding to reduce expenses

● Input payroll with precision and accuracy

● Worked with the owners to identify, develop and achieve community goals and objectives 2002-2005 Assistant Property Manager, Santa Clara, CA Group Interland Management

● Assisted Property Manager on 250+ unit multi-tenant residential property

● Processed and posted all accounting related functions including invoices and rental payments

● Prepared weekly and monthly operational reports and market surveys

● Administered tenant applications per company standards, including landlord and employment verifications

● Managed tenant work orders and helped resolve conflicts

● Conducted monthly property inspections and annual unit inspections and scheduled preventative maintenance repairs accordingly

● Procured tenant retention programs including tenant appreciation events and property newsletters

● Supervised vendors to ensure they were meeting their contractual service scope 2000-2002 Leasing Consultant, Cupertino, CA

Woodmont Real Estate Services

● Greeted and welcomed prospects and created new client information cards

● Answered and screened calls for potential residents and scheduled tours

● Inspected and maintained model units for daily showings

● Toured prospects on available units, closed the sale and procured the application process

● Maintained traffic and prospect database and followed up on future leads

● Drafted lease documents for new and renewing tenants

● Maintained current resident files by documenting and filing all related materials

● Conducted market surveys and shopped competitive communities

● Assisted management team on other various tasks as require

*References available upon request

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