Customer Service Assistant

Heather Edgington

**** ******* **. **********, ** 32068

904-***-**** • **********@*****.***

www.linkedin.com/in/heather-edgington-3239b666/

Seeking Entry-Level Opportunity

Education

Career changer, skilled at communication and listening to the needs of clients. Fast learner with exceptional time management and record of accomplishments for producing high-quality work under time and deadline pressures. Detail oriented and use to learning challenging computer programs.

Key Skills / Areas of Expertise

•Project Management • Customer Service & Satisfaction • Interpersonal Communication • Written & Verbal Communication • Leadership & Motivation • Artistic/Visualization Skills

•Attention to Details • Sales & Negotiation Skills

WORK EXPERIENCE HIGHLIGHTS

Kelly Services, Orange Park Fl.- present

Substitute Teachers Assistant ESE Trained.

FREELANCE INTERIOR DESIGN CONSULTANT, Middleburg, FL, 2016 – Present Interior Decorator & Customer Service Consultant

Improve aesthetics while providing comfortable, functional environments; perform interior decorating for residential clients. Manage decorating projects from concept to completion. Turn prospects into customers, negotiate pricing; collaborate with vendors to get the best value for purchases. Key Accomplishments:

•Conduct meetings provide advice/suggestions regarding interior design factors, such as space layout and planning, placement of furnishings and equipment, and optimizing/coordinating color.

•Transform client needs and plans into creative and elegant finished products; ensure projects meet clients’ taste, budget, and timeframe.

•Provide helpful information and samples, when possible, regarding fabric, furniture, accessory and art selections; invite client feedback/input as selections are finalized.

•Meet the decorating/interior design needs of clients; use strong organizational and customer service skills and ability to work well others, to work with clients and to manage projects.

THE LODGE CLUB, Ponte Vedra Beach, FL, 1996 – 2000

Banquet Server

Met and exceeded expectations of all guests. Assisted in setting up, serving, and a clear-out of banquet area following functions. Engaged in constant customer interaction to effectively prepare food and beverage service, with customer input. Managed overall logistics of banquet events utilizing clear communication and teamwork, while maintaining the company’s processes, policies and procedures. Maintained high standard of excellence which led to the success of banquet events.

EDUCATION & TRAINING

Western Governors University

Bachelor of Arts Elementary Education

October 2019 expected graduation date

Technical Skills: CADD (3 years); Photoshop

(3 years) Sketchup (3 years), Microsoft Office Suite (3 years)

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