Customer Service Manager

Marilyn Helming

*** ***** ****

Amherst, New York

585. 356. 2700

*************@*******.***

Objective: Seeking a challenging position as a member of a dynamic sales team supporting exceptional customer service and a community presence.

Experience

New York State Life, Health and Accident License December 2018

Marketing and Customer Service, Herrmann Studio October 2017 - Present

On-site in schools and sport leagues to coordinate photo opportunities. Work directly with parents and children. Established a marketing program to increase sales.

District Executive, Iroquois Trail Council Boy Scouts of America April 2016 – October 2017

Responsible for the membership development and volunteer coordination of all Scouting activities in Wyoming and Livingston Counties. Developing a Legacy Society and Memorial Plan for the Council, while overseeing special events and the annual Friends for Scouting program.

Wyoming County Community Healthcare System Jan 2014 – Dec. 2014

Wrote and coordinated the first HealthWORKS program for students during summer of 2014., Directed a Pink glove” campaign video for Breast Health Awareness, working with members of 27 hospital departments. Various community activities.

Development and Community Relations Coordinator, Bertrand Chaffee Hospital, Springville, NY April 2012 - November 2013

Organized a new development program, including an Annual Appeal, Special Events and the beginning of a Legacy Society. Identified gaps in hospital service including Wellness and Corporate outreach. Worked in tandem with the Springville and Arcade Chambers of Commerce, and Genesee Community College, Arcade. Coordinated bids and completion of a new Memorial Garden, with donor opportunities and established relationships with government officials for the Exterior Renovation project.

Director, Holland Land Office Museum August 2009 – August 2010

Completed overhaul of Museum operations; building management and innovative programming established for sustained growth including the establishment of the International Peace Garden in Batavia ( 2011 groundbreaking). Developed an active volunteer program.

Legacy Genesee, Batavia November 2006 to Present

A consultant for local not-for-profit agencies who are in need of additional funding, including grant writing and marketing material. Provide guidance and support in developing action plans and volunteer recruitment. Work with volunteers to maximize their skills. Consult with board members to actualize strategic mission. Developed databases and manage current programs. Raised over $100,000 in grant and corporate donations for the Friends of Batavia Peace Garden project. Consultant for the Arcade Chamber of Commerce Wellness Day Program.

Executive Director, Medina Health Care Foundation, Medina and

Marketing Director, Medina Memorial Health Care System, Medina

October 2002 - November 2006

Full responsibility for developing a Foundation/Planned Giving program, including the implementation of an Annual Fund and related materials; Bowen Bequest Society (pledged combined estate gifts totaling over $5 million); and oversight of two major special events that grew from a combined $35,000 net in 2002 to $86,000 in 2006. Grant and proposal writing for various System programs. Health system publicity, including on-call responsibilities. Developed new marketing materials, including the annual report, and displays for the Wellness/ Community Partners program. Represented the Health Care System at numerous public/civic opportunities. Developed media relationships in the Buffalo/Rochester region. Served on the Lake Plains Community Task Force that covers the eight-county region of Western New York. Obtained funds for, and assisted in the development, of the Women’s Health Initiative. Trained in the exclusive General Electric Strategic Planning program and actively participated in the development of the Health Care System’s organizational Roadmap. Responsible for all internal employee marketing/ communications, including media relations during contract negotiations. Coordinated internal and external volunteer programs.

Development Director, Notre Dame High School, Batavia

January 1998 - October 2002

Responsible for marketing and fundraising of this private high school. Worked in tandem with the President, school board trustees and parent volunteers to accomplish goals. Organized the school’s 50th anniversary celebration, including a 400-person Gala. Expanded and engaged alumni involvement by establishing the Grand Reunion weekend and personal visits in Florida, D.C. area and New Jersey. Developed alumni newsletter ND NOW and increased the visibility of the Alumni Association. Expanded the Annual Fund by 300%, mainly due to increased alumni involvement. Visited local schools for recruitment opportunities and met with church organizations to discuss the value of a Catholic education. Developed relationships with donors and potential donors. Obtained grant funding to update school technology.

Director, Medina Health Care Foundation, Medina

August 1992 - December 1997

Organized the Foundation’s first Capital Campaign to raise over $1.4 million. Wrote grants and developed new programs for the health care system. Tripled the size of the volunteer Foundation Board.

Corporate Sales Manager, Hodgins Printing Company, Batavia

January 1989 - May 1992

Developed the corporate relationships for Genesee County’s leading print agency, from $425,000 annually to over $1.2 million in gross sales. Worked directly with 68 corporate customers, including (then) Genesee Memorial Hospital, Graham Corporation, Bernzomatic and O-At-Ka Milk Products with new product design and roll-out.

Corporate Sales Manager, Sheraton Inn, Batavia

January 1987 - December 1989

Organized the 1988 Antique Buick Convention, which drew over 1,500 hotel guests, 400 car entries, and several thousand visitors.

Mall Manager, Genesee Country Mall, Batavia

January 1985 - January 1987

Coordinated 81 events during 2 years. Organized a visit by the Rev. Jesse Jackson for then-hostage Terry Anderson.

Education:

Bachelor of Arts, Cum Laude - Mass Communication, St. Bonaventure University, 1983

9 credits toward the Integrated Marketing Communications degree

12 hours toward the certificate by the Association of Fundraising Professionals

Professional Activities:

Board and Communication Chairman; International Peace Garden Foundation

Community Wellness Coordinator for the Arcade Chamber of Commerce Wellness Fair

Board member, Western New York Planned Giving Consortium, 2005 -2007

Scholarship chair, Association of Fundraising Professionals, 2004 - 2006

Board member, National Alumni Board St. Bonaventure University, 2005 – 2008

References:

Paul Vance Esq., Buffalo, NY 716 854- 4474

Dr. Suresh Sofat, Chief of Staff Lockport Memorial Hospital 716-***-****

NYS Assemblyman Steve Hawley, Batavia NY 585-***-****

Cindy Perry, Wellness Director, Medina Health Care System, 585-***-****

Frank Ferrando, President, Notre Dame High School (retired), 585-***-****

Barbara Toal, President Friends of Batavia Peace Garden (585) 770- 3046

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