Kathy Brooks, PMP, SMC Miami, FL • 850-***-**** • ac74df@r.postjobfree.com

Accomplished Technical Manager and Change Agent is savvy with proven leadership skills developing and executing goals and strategies for multiple business and departmental areas. A consensus builder who effectively communicates complex issues to nontechnical professionals and works effectively with all levels of the organization in both business and IT areas, which is impactful for stakeholder buy-in. Ideally suited for leadership roles that envision and drive change at the enterprise level. A highly adaptable professional who quickly masters leadership roles in public and private sector project and program work.

Reviews and analyzes data to determine best approaches for clients.

Technical leadership includes Financial Institutions (5 years) (including software development and testing), Hotel/Cruise/Casino Industries (4 years), Education (4 years), Health, Construction (5 years) with financial institutions, Telecommunications (2 years) and Transportation (2 years) clients.

Education and Certifications

BS, Florida State University, AA, Broward College, Continuing Education, Indian River State College

PMP, Project Management Institute NIMS Certification, Federal Emergency Management Agency

Oracle – Database, Data Warehousing Certifications

SFC Scrum Fundamentals Certification SMC Scrum Master Certification

Key Competencies

Agile Waterfall SCRUM ITIL

Strategic Planning Implementation Strategies

Large-Scale Program and Portfolio Management

Change Management Continuous Improvement

Operational Managemt/BPR

Technology Integration SDLC Analytics JIRA

Business Continunity Planning

HIPPA FERPA Healthcare Systems

ERP, Infrastructure and other Large Implementations

Financial /Budget Management

Technology Integration SDLC Analytics JIRA

Staff/Outsource Resource Planning

Career Progression

SUN STRATEGIC SOLUTIONS, Miami, FL April 2018 - Current

Secure contracts with private and public sector clients and other industry leaders for technology and management consulting services.

•Provide Leadership: Act as consultant, scrum master, project manager, and proxy product owner based on project scope including the on-boarding and off-boarding of team members.

•Enterprise Portfolio Leadership: Provide portfolio oversight at enterprise-level as a Scrum Master or Project Manager for the revamp, restructure, development, implementation, and management of major client projects.

•Oversee Implementation: Ensure delivery of digital solutions, such as enterprise resource planning (ERP) projects, Infrastructure upgrades, and User Stories.

•Relationship Builder: Create relationships with core project team members, including the project manager, product owner, system architect, security lead, programmers, QA team, and other development resources.

•Effective: Drive projects by applying agile or waterfall methodologies including Scrum framework: set up sprint and daily standup schedules; create/append user stories; identify impediments; track deliverables; facilitate demo and retrospective sessions; manage kick-off as well as go-live processes as needed.

PORTFOLIO SPECIFIC EXPERIENCE

PUBLIC CONSULTING GROUP, INC, Boston, MA September 2016 – April 2018

Recruited and contracted to determine viability of a new national practice area for the firm based on a recent PCG acquisition related to technology. In addition, provided the following:

PMO/Portfolio Leadership: Provided Portfolio Oversight and led Project Management Office (PMO) staff on a complex, high-risk, $30M national project for over 20 states that provided resources to over three million users while continuing to manage high-profile projects. Responsible for on-boarding and off-boarding of distributed team members. Provided portfolio leadership over a variety of concurrent projects.

Advancing the Firm: Invited speaker and trainer at national conferences on providing best practices for Project Management as well as Risk Management and Mitigation.

OFFICE DEPOT, INC, Boca Raton, FL June 2015 – September 2016

Brought on to serve as a technology expert driving revenue by conferring and advising clients and potential clients during pre-sales activities.

Provided Sound Technical Leadership: Subject Matter Expert and lead on facilitating implementation of personalized learning tools at the client site. Collaborated in design and user acceptance testing with IBM and the Watson computer’s artificial intelligence for predictive analytics to establish available capabilities for clients throughout the country. Scrum framework used throughout all projects. Led over 6 projects concurrently. Created webinars and other tools around training for clients.

Scrum Lead on User Story Testing: Provided structure on Scrum sprints as they related to client needs and business requirements. Kanban used for productivity communication throughout the projects.

Scrum Quality Lead: Implemented quality assurance testing prior to client demos and validation processes.

Promoted the Business and Enhancing its Visibility: Served on panels and as a speaker for national conferences and webinars related to technology.

CONSULTATIVE PORTFOLIO EXPERIENCE

MGT OF AMERICA, INC, Tallahassee, FL June 2004 – May 2015

Played a key role in the continuing growth of the firm until partnership dissolution in 2015.

Portfolio Management: Provided leadership on the successful completion of more than 150 projects using Agile and Scrum along with Waterfall methodologies and frameworks. Concurrent projects were up to 8 at one time with teams larger than 30 members with onboarding/offboarding expertise. Experience includes Healthcare System work.

SLDS Leadership: Led projects that were longitudinal studies using mixtures of Agile (Scrum framework) and Waterfall methods along with Kanban at client sites to show stakeholders present status when walking into “war room’.

Led Internal Projects: Led projects internally to streamline payroll with mobile application access as well as financial reporting.

Top Revenue Performer through Superior Engagement Management: Ranked as a top producer in terms of net revenue and client satisfaction while providing significant contributions as a project/program leader.

Synchronized Communication Strategies: Led and implemented efficiencies to provide all stakeholders and sponsors 1-pager dashboards and meeting minutes to allow for consistent communication dissemination and on network drives.

Grew the Organization: Provided inspirational operations leadership that was instrumental in establishing a new Health Technology Division that exceeded $2M in revenue by leading a health-related PMO with the Florida Agency for Healthcare on the newly established Diagnosis Related Group (DRG) codes per federal mandates.

Led and Expanded Resource Placements: Managed and drove continuing improvement in the performance of a multimillion-dollar outsourcing division to help clients reduce overhead by using external technology resources with the on-boarding and off-boarding responsibility.

Facilitated meetings: Facilitated user meetings to gather requirements for software systems and SWOT analyses. Provided many televised presentations on project status and results of efficiency types of reviews.

Proven Effectiveness: Projects led to over $500M in savings and enhanced revenue streams for clients based upon business process reengineering. These projects were to provide relief to clients where bottlenecks and impediments prevented better efficiencies. Leader in revenue with sales and expanded a profitable outsourcing practice.

FLORIDA DEPARTMENT OF EDUCATION, Tallahassee, FL November 2000 – May 2004

Served in the functional capacity of an IT Manager. Provided leadership in areas, including data/metadata validity and quality control, migration, requirement tracking, and data staging. Partnered with users and Chancellors’ offices for the K12, community colleges, and state university system to improve educational delivery and ensure compliance with all regulatory requirements.

Teamed with Business and Education Leaders to Advance Education: Effectively liaised with clients from K12 districts, community colleges, and universities throughout Florida to improve the quality and delivery of education. Served as Business Analyst Lead and programmer on the first Education Data Warehouse in the country using Agile and Scrum. Additionally worked on Legislative Budget Requests for the Agency. Use of User stories for ability to capture needs of all users from the state administration side as well as educators and higher ed staff. Crytstal reporting tool used to develop canned reports and developed adhoc delivery to state as well.

Improved the User Experience: Created user reports regarding longitudinal student performance for evaluation purposes, conducted statewide JAD sessions, created online learning/training programs prior to users accessing the system, and migrated data from other state agencies to capture military and economic data.

Scrum Framework: Utilized Scrum framework with agile methodology using 6-week sprint cycles due to complexity of source data, which was from each university, college, and K12 school district throughout the state. Kanban implemented as an additional aspect to project management.

Quality Management Lead: Led the quality review process prior to releasing reporting data, demos, and validation to senior leadership in the state agency.

CAREER NOTES: Technology Management, System Development, Implementation, and Conversions

Early success in private-sector positions with Timeshare, Hotel, Cruise Industry, Telecommunications, Financial Institutions, International firms, and Education. Technology accomplishments included providing leadership in financial system development, client server migration, cleanup of problematic system conversions, implementation of statewide systems, and federal system development. Experience with Florida State Agencies includes an 11-year tenure with FL DOE, HRS/DCF, and Transportation.

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