Project Manager Engineer

RAVIKIRAN VARASALA

**** ******* ****** **, **** Sacramento, CA 95691 • 916-***-**** • ********@*****.*** • https://www.linkedin.com/in/ravikiran-varasala-79747213/ Professional Summary

Effective Project Manager with over 10 years of IT experience skilled in coordinating diverse teams and resources. Proficient in streamlining operations and maintaining schedules to ensure maximum customer satisfaction. Resourceful project leader and problem-solver, organized and detail oriented with proactive and hard-working mentality. Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role with a growing team. Skills

• Agile & Waterfall Methodologies

• Software Development Life Cycle

• Project Planning and Development

• Requirements Gathering & Analysis

• Process Improvements

• Proficient Communicator

• Collaborative Leader

• Flexible & Skilled Negotiator

• Confident Decision Maker

• Team Building & Problem Solving

• Risk Management

• OS: Win 95 - Win10, Solaris, Linux

• Software: MS Office Suite, Project, Visio

• Agile & Scrum: Rally, JIRA, Confluence, Trello

• Communication: Jabber, Sametime, Lync, Slack

• Tools: SQL Dev., Toad, Crystal Reports, BMC

Remedy User, Admin & Developer Studio

• Internet Technologies: Java Script, VB Script,

HTML, XML, Node.js, AngularJS, Docker

• Languages: JAVA, C / C++, Unix Scripts

• Databases: MS SQL Server 2014, 2012, 2008,

2005, Oracle 8i, 9i, 10g, 11g

Work History

Project Manager & Scrum Master, IBM – Sacramento, California (09/2017 to Current)

• Infrastructure and Service desk operations: Features migration from one portal to other.

• Infrastructure, Security, Compliance and Network Planning & Management: Migration & Transition of various (~7) Customer facing and Internal Portals including Federal Portal for Veterans Affairs. (Portals – Admin Central & Client Central, ViewPoint & Service Delivery Platform, TotalView, Enterprise Cloud Managed Edition, Situation Awareness)

• Security & Compliance: Blue rinse multiple Customer facing and Internal Portals, GDPR assessment of various tools and portals.

Project Manager & Scrum Master, Verizon – Sacramento, California (09/2010 to 08/2017)

• Infrastructure, Security, Compliance and Network Planning & Management, Service desk operations: Migration and Transition of various portals.

• Security and Vendor Solution & Management: Web Application Firewall as a Service (WAFaaS); Application Performance Management as a Service (APMaaS); Snowflake (DWHaaS).

• Cloud Projects: Amazon Web Services (AWS); Data Lake & Data Pipeline.

• Federal Projects: Build & Maintenance of Situational Awareness Portal for VA and 2 other Federal Clients.

Project Manager & Scrum Master and Senior Systems Engineer & Architect (2010 - 2013)

• Infrastructure and Equipment Refresh & Software Upgrade: Remedy Tool Migration, Upgrade, Building Remedy Web Access Client.

Systems Management Specialist, Windstream Communications – Hudson, Ohio (09/2009 to 09/2010)

• BMC Remedy Tool & ITSM Application - Migration, Upgrade, Deployment, Development and Administration, Configurations & Management, User Support & Training, Develop & Design Best Practices Guidelines based on ITIL Standards.

Systems Engineer & Consultant, Department of Revenue – Lakewood, Colorado (12/2008 to 12/2009)

• BMC Remedy Tool & ITSM Application: Install, Customize, Deploy, Develop & Administer, Configurations & Management, Production Support & User Training, ITIL Best Practices and Customization guidelines.

Systems Engineer & Remedy Consultant, Aegon USA – Cedar Rapids, Iowa (09/2008 to 12/2008)

• BMC Remedy Tool & ITSM Application: Develop, Customize & Implement various ITSM modules

(Incident, Problem, Change & Asset Management Modules, Approval & Assignment Engine and Email Engine). Design development standards and documentation based on the ITIL Best Practices and Customization Guidelines.

Education

MBA: Project Management, 2015 - Pursuing (Strayer University - Rancho Cordova, CA) MS: Electrical and Electronics Engineering, 2010 (California State University - Sacramento, CA) BE: Electronics and Communications Engineering, 2005 (C.U. Shah College of Engineering & Technology – India)

Security Clearance & Certifications

• Federal: Public Trust Tier 4 (by OPM)

• Certified Agile Scrum Master

• PMP (Pursuing)

• ITIL v3

• Remedy Developer and Administrator

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