Customer Service Manager

**** ****** *** *** ******** WISCONSIN *****

651-***-**** *******@*****.***

DENNIS SHILTS

OBJECTIVE

Obtain a position as a Production Supervisor in a people oriented organization where I can maximize my problem solving ability in a challenging environment to achieve the corporate goals.

EMPLOYMENT

September 2017 to Present – American Carton and Polybag, Inc

Warehouse Manager

Manage all Inbound and Outbound transportation

Review daily order and pending orders

Planning and schedule updates

Inventory Management/Cycle Counting

Continuous Improvement with Lean Objectives

December 2014 to September 2017 – Travel Tags, Inc

Lead – Lithograph, Lamination and Silk Screen

Quality approval and Customer Service to inside business partners

Search ERP System for Inventory and request inventory

Update Daily schedule recaps that are sent to senior management

Planning and schedule updates

Interact with Associates regarding daily issues and work related problems that need resolution.

May, 1995 to December 2014 - St. Croix Press, Inc.

Pressman, Scanner Operator

Inventory control, Quality control, Color Setting

Operate the Web Harris M90 and M80 four color press.

June, 1987 to May, 1995 – Fan Fair, Inc. Dallas, TX

Regional Sales Manager

EDUCATION

August, 1984 to September, 1986 - Graphic Arts Institute St. Paul, MN

Graduated with Bachelor Degree in Graphics/Printing – GPA 3.2

August, 1982 to May, 1984 - Minneapolis Technical College Minneapolis, MN

Graduated with Associate Degree in Retail Management – GPA 3.4

Business & Marketing Management

Inventory& Supply Chain Management

Accounting Course

General Computer Skills

SKILLS

Excel Experience and Knowledge

Excellent communication and people skills

Proven problem solving ability

Customer focused

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