C Resources

RESUME OF

Angela M Klopper

E: **********@*****.*** M: 913-***-**** Olathe, KS

https://www.linkedin.com/in/angie-klopper-22b63512

SUMMARY

Information Technical professional with 16 years of experience. Professional experience includes team leadership, project management, desktop support, helpdesk, and hardware replacement. Extensive experience working closely with and providing excellent customer service to all partners within both small and large corporations. My objective is to work in a technical team environment that has a strong belief in providing quality service and support to its customers, and to use my leadership and project management skills in a progressively responsible, and challenging position.

TECHNICAL PROFICIENCIES

Active Directory, Windows 10/8/7 /XP, Various Remote Desktop Applications, Office 2013/2010/2007, Outlook 2013/2010/2007, Point of Sale, Cisco VPN Client, Dell desktop, laptop and warranty support and hardware replacement process, Hewlett desktop, laptop and warranty support and hardware replacement process, Toshiba desktop, laptop and warranty support and hardware replacement process, Closet support for both Voice and Network purposes: cross connecting, line tracing, port/switch verification.

CERTIFICATIONS and TRAINING

Toshiba America Information Systems CST

HP Certified Technician

Dell Certified Technician

Ethical Decision Making

Preventing Workplace Harassment

PROFESSIONAL EXPERIENCE

Children’s Mercy Hospital 2016-Present

Desktop Support Supervisor/Desktop Project Move manager

Manage my team while they supported the hospitals hardware and software needs

Train and utilize a team of 7 contractors to also support the hospital and outlying locations

Team leadership during projects.

Work closely with Facilities, Telecom and Desktop Support to schedule all employee or departmental moves.

Manage all Facilities Project moves at all CMH locations

Prepare quotes for equipment orders for all projects.

Work closely with clients on project moves to determine equipment placement.

Arrange all contract desktop resources for moves.

Daily monitoring of tickets

Compiling of team stats

Pomeroy

Infrastructure Project Manager 2016

Team leadership during projects.

Work closely with Facilities, Telecom and Desktop Support to schedule all employee or departmental moves.

Manage all Facilities Project moves at all CMH locations

Prepare quotes for equipment orders for all projects.

Work closely with clients on project moves to determine equipment placement.

Arrange all contract desktop resources for moves.

Desktop Consultant 2016

Upgrade Hospital Citrix Receiver Client.

Upgrade Hospital VDA Client.

Sprint 2005 – 2016

Enterprise Services Technical Support Engineer

Train and Utilize contractors for enterprise wide deployments of OS and hardware.

Work with Packaging team to evaluate, test and deploy Software Packages.

Strong face to face customer support skills.

Team Lead for Break Fix Group

In charge of arranging Dell warranty replacement for all depots in the US and Puerto Rico.

In charge of arranging replacement of non-warranty equipment for all depots in the US and Puerto Rico.

Work closely with Corporate Security Forensics team when data recovery is required.

Work closely with the Legal Team on Legal Hold machines.

Windows 7 Enterprise O/S Deployment, Testing and Certification.

Perform Enterprise O.S. Migrations 10k+ Users.

Perform Enterprise Hardware Migrations 10k+ Users

Configure, install, and maintain Enterprise desktop software, hardware, phone and networking equipment.

Troubleshoot and coordinate efforts for the repair of Ethernet ports and hubs.

Install P.C. Equipment and coordinate Voice or Data services that are required by new or relocating employees.

Utilize remote control applications to configure, install, and maintain off-site clients.

Sprint 2000-2005

Client Support Analyst

Arrange training for technicians when new models of pcs and laptops rolled out.

Perform warranty replacement on voice and data blades and network equipment chassis.

Perform warranty replacement for desktop phones.

Perform warranty replacement on desktop and laptop equipment.

Configure Enterprise desktops and laptops for deployment.

Arrange delivery of parts and equipment.

Answer calls from desktop technicians and enter replacement tickets.

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