Customer Service Data Entry

GREGORY RYZHAK

***********@*****.*** Computer Programming 917-***-****

SUMMARY: Programmer/Analyst with more than 30 years of experience in all aspects of the system life cycle: SRA, SDS, TSD, TPD, implementation. Extensive experience in developing financial applications with heavy user interface. Excellent technical and communication skills, deep expertise in a variety of applications and environments. Proven track record at overcoming challenges, analyzing and solving problems, and meeting deadlines.

SOFTWARE: CICS COMMAND LEVEL, COBOL, COBOL II, COBOL V, OS/MVS JCL, UTILITIES, VSAM, DB2, SQL, SPUFI, QMF, PLATINUM, IDMS, TSO/ISPF, EDF, INTERTEST, XPEDITOR, BMS, SDF, DATA EXPERT, FILE-AID, COMPAREX, IOF, LIBRARIAN, ENDEVOR, PANVALET, ABEND AID, UCC7/11, MQ SERIES, STORED PROCEDURES, VISIO, MS PROJECT, POWER POINT, WORD, EXCEL.

EXPERIENCE:

Broadridge Financial Solutions, Inc. - (June 2018 – November 2018)

Consultant

Developed interface (API) for Blue Sheets Reporting System to interact with GUI based screens using COBOL/CICS, VSAM, DB2. The application allows client to submit, modify, and/or resubmit the Blue Sheets Requests as well as browse current requests and history. It also allows clients to select option series and run requests on all or selected options.

Bank of America / Merrill Lynch. - (February 2017 – February 2018)

Consultant

Design, develop, implement and maintain multiple projects for Global Markets Trading System using COBOL/CICS, VSAM, DB2.

Developed project to enhance customer information to support Expanded Escheatment Process. The changes were to identify last activity type and date, and updating dormancy status to properly manage abandoned property process.

Maintained and enhanced LOPR (Large Options Positions Reporting) transmissions.

Fidelity Investments, LLC. - (2000 - 2017)

Consultant

Design, develop, implement and maintain multiple projects for Mandatory Corporate Action system (REORG).

Developed batch and online parts using DB2 and COBOL/CICS. The system loads and maintains announcements including mergers, splits, name changes and liquidations. It also pulls down account base and processes payouts, rescinds and withdrawals providing feeds to bookkeeping system.

Maintained and enhanced security trading and clearance system. Analysed and provided solutions to optimize functionalities of P&S (purchase and sale) Engine.

Developed Interactive Real-Time Trade Matching (RTTM) and Real-Time Reporting (MSRB) System for feeds from Depository Trust & Clearing Corporation (DTCC). The interactive communications are based on ISO15022 SWIFT message scripts and supported by MQ series messaging protocol.

Morgan Stanley. - (1998 - 2000)

Consultant

Developed the ACATS System to expedite the transfer of customer accounts from one firm to another through the National Securities Clearing Corporation (NSCC).

Designed the Deliver Process including transfer request validation, assets gathering and classification, review / reject process, close purge, and automated output process.

Chase Manhattan Bank. - (1997 - 1998)

Consultant

Created the event-driven, real-time Trade Interface System, that served as a communication link between external client base Trade Capture System and the in-house Trade Posting / Settlement System. The features included: storing inbound message components in database (DB2), system controls with respect to start and end of the day, electronic proofing, and exception conditions.

MEDCO. - (1995 - 1997)

Consultant

Incorporated time zone adjustments to improve efficiency of the Customer Service response including correct time recording.

Modified the Server Manager system performing extended effective dates analysis to determine customer eligibility for the medical coverage.

CITIBANK. - (1994 - 1995)

Consultant

Incorporated a new function, Disbursements Dual Approval, into the on-line Corporate Check Management System. The new function allowed for multiple stop placements, add/void issuance and match paid decisions with option for dual approval of disbursements or their pending delays.

BEAR STEARNS. - New York. (November 1992 - September 1994)

Sr. Programmer/Analyst

Designed and developed a monthly Portfolio Performance System with time-weighted cash flows, accrued income and asset categories break down.

Installed the automatic feed function to provide historical market indices for the performance comparison.

Implemented the on-line system for inquiry and update of detail and summary history data.

Developed the Monthly Reporting sub-system with the on-line initiation feature for selected accounts.

SMITH BARNEY - New York. (December 1988 - November 1992)

Sr. Programmer/Analyst

Prepared system requirements analysis of the portfolio time-weighted performance system. Developed system design document, supervised all phases of testing and implementation.

Enhanced the Portfolio Management System to handle on-line data entry for the account opening, profile change, purge, reinstatement and account transfer functions.

Designed and Implemented Due Bill System to handle automatic stock and dividend distribution. The system was developed to provide users with the on-line ability to maintain the announcement master file and to perform stock and dividend distribution for the retail customers.

EDUCATION:

University of Environmental Engineering

MS Degree in Engineering

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