Customer Service Real Estate

Catherine Pantoja Email: *********@*****.***

**** ***** ****

San Antonio, TX 78251

Cell: 210-***-****

Work summary:

-Ability to lead, organize, and prioritize multi-functions on a daily basis, strong interpersonal, and communication skills.

-Analytical experience, logical thinking, and detailed interpretation of information

-Underwriting for FHA and Conventional mortgage portfolios

Work experience:

Strategic Staffing Solutions 1/2017-6/2017

Real Estate Underwriter (Contract with USAA)

Underwriting of Conventional loans for real estate. Position required analysis of client’s credit report for credit worthiness, manual calculation of all types of income, analysis of personal and corporate tax returns, review of all of client’s financial statements, and adhere to strict deadlines. Review of title and appraisal defects. Following federal regulations, fair lending, and corporate overlays. This position required efficient critical thinking and decision-making experience self-supervised time management.

Wells Fargo 8/2009-4/2015

Mediations Underwriter II/Consumer lending group

Underwriting to restructure escalated defaulted FHA mortgage loans with delegation of authority. Position required detailed analysis of client credit portfolio, financial statements, income, and manual calculation of income. Handing and resolving of highly escalated defaulted loans through telephonic nationwide mediations. During mediations, it is necessary for the underwriter to give explanation and analysis behind approval or denial of loan restructuring. High level of detail analysis, quality, and following of federal regulation and corporate overlays. Position required interaction with in house attorneys, mediators, and client attorneys.

Chase Bank 10/2003-8/2009

Collections representative/coach

Customer service to recover and restructure credit card accounts. Servicing client inquiries and providing information to clients. High call volume and efficient call time handling required. Providing training and coaching to new hires. Audited calls of new hires to assure compliance and adherence with company guidelines and federal fair lending practices.

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