Customer Service Office Assistant

RESUME

NEHA GOEL

D-** *st Floor Vishwas Park, Uttam Nagar

New Delhi –110059

Mobile No – 956*-***-***

E-mail: ********.****@*****.***

Career Objective:

I want to work with an organization, where my talent and skills can be utilized up to its maximum and I’ll grow with the growth of the company.

PROFILE:

Fast learner. Adapt well to changes and pressures in workplace

Work effectively with diverse groups of people.

Facing challenges and meeting deadlines are my strengths.

Having good communication skills, dedication, hard-working and leading activities

Looking forward to work in creative, challenging and learning atmosphere, which provides ample opportunities for growth.

PROFESSIONAL QUALIFICATION:

GNIIT (Three years Management Information System Diploma) from NIIT,

DELHI

ACADEMIC QUALIFICATION:

M.A in Public Administration from IGNOU

B.A (Hons) from Delhi University in 2008

12th from CBSE in 2005

10th from CBSE in 2003

COMPUTER PROGRAMING SKILLS:

Office Package: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook Express, Notes 9

Technical Skills: V-LOOK UP, H-LOOK UP, Duplicate, Sum, Count, Pivot Table, Conditional Formatting, Filter, Sorting.

Internet : well knowledge of Internet and webmaster (web, directory, search engine and portal sites)

Typing Speed: Good comprehension skills with a typing speed of 35 wpm

PRESENTLY WORKING AT:

Organization Name: HDFC BANK

Profile : coordinator

Location: Bankhouse, Vatika Atrium, Block - A Sector - 53, Gurgaon, Haryana 122002

Time period: 15th Dec 2015 to 30th Aug 2017

ROLE AND RESPONSIBILITIES:

Customer service, MIS Analyst, Operations coordinator, Banking, mailing.

Raised Assets Leads & update (PL, HL, TWL,GL&AL) in CRM.

Verify Identification Id proofs, Register Complaints/Request/Feedback related to corporate salary.

Resolve the corporate salary related issues, coordinate with corporate employees, HR and sales team.

Responsible to coordinate with management and complete a variety of operational tasks, projects and reports to support the department needs.

Maintain Daily tracker and weekly tracker

Manage files, record systems, office supplies and inventory

Create periodic reports for the managers

Coordinate with the sales team and schedule appointments and meetings

Ability to distribute mail and maintain files

Act as a communication link between corporates and Bank.

Complaints Handling

Co-ordinate with Assets Department as well as Credit Card department.

Cross sell existing bank products to customers.

Organization Name: IBM INDIA

Profile : MIS Executive

Location: Infinity Tower C, DLF Cyber City, DLF Phase 2, Sector 24, Gurgaon, Haryana 122002

Time period: 12th Jan 2015 to 14th Dec 2015

Organization Name: Ministry of External Affairs

Profile : Office Assistant

Time period: March 2012 – December 2013

Organization Name: BHEL

Location: IOC, Ispat Bhawan, Lodhi Rd, Pragati Vihar, New Delhi, Delhi 110003

Time period: January’2010 - January’2011 - NIIT TRAINEE Work as a (MIS Executive)

January’2011 - January’2012 – As a MIS Executive .

PERSONAL PROFILE

Father’s Name : Mr. I.C. Goel

Date of Birth : 15th August, 1986

Marital Status : Single

Languages Known : English and Hindi

Hobbies : Listening Music

Present Address : 90/80 AB, Ground Floor,

Malviya Nagar,

New Delhi - 110017

I hereby declare that all the above-furnished information is correct to the best of my knowledge.

Place: New Delhi

Date: __/__ / [Neha Goel]

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