Customer Service Pharmacy Technician

Lauren Schall, PTA

**** ******** **. *** ***, Panama City, FL, 32408 407-***-**** *******@*******.***

PROFESSIONAL SUMMARY

PTA with clinical internship experience in inpatient and outpatient facilities. With over four years of pharmaceutical experience and 8 years in the customer service industry, my compassion, encouragement, and ability to motivate others, bring a dedicated therapist who embraces lifelong learning to help assure complete satisfaction for each patient and your facility.

QUALIFICATIONS

State of Florida, Florida Department of Health Tallahassee, FL 12/19/2018

License PTA29102 - Board of Physical Therapy Practice

Herzing University Winter Park, FL 03/2017 - 08/2018

Associate of Science Degree, Physical Therapist Assistant

National Healthcare Provider Solutions Orlando, FL 03/09/2018

Basic Life Saving for Healthcare Providers (AED/CPR/First-Aid)

CLINICAL EXPERIENCE

John Knox Village Inpatient Orange City, FL 05/05/2018 - 06/29/2018

Completed 280 hours of clinical experience

Worked with patients with a wide range of conditions, post-surgical rehabilitation, cardiac, pulmonary, amputees.

Incorporated gait analysis, modalities, neuromuscular facilitation exercises, balance assessments and activities of daily living into the plan of care. Completed documentation and entered treatment time appropriately.

Ability Rehab Outpatient Apopka, FL 07/03/2018 – 08/26/2018

Completed 280 hours of clinical experience

Worked with patients who had functional limitations from work related and musculoskeletal injuries, stroke and post-surgical rehab.

Performed joint mobilizations, manual techniques, therapeutic activities and exercises, modalities as needed.

Fern Park Developmental Center Inpatient Orlando, FL

Assessed muscle tone; ROM

Worked with patients with neuromuscular disorders

Practiced communication abilities, treatments and durable medical equipment assessment

Bright Start Pediatrics PPEC/clinic Sandford, FL

Worked with infants and children with deficits in gross motor skills, balance, coordination skills, endurance, ROM, tone and gait training.

Assisted patients with wheelchairs, walkers, gait trainers, and orthotics.

WORK EXPERIENCE

Cashier Chick-Fil-A Lake Mary, FL 03/2010 - 05/2012

Greeted customers and accommodated their needs and requests

Reinforced positivity to enhance customers experience

Efficiently processed orders/effectively managed time and prioritized tasks

Waitress Longhorn Steakhouse Sanford, FL 05/2012 - 05/2014

Provided attentive service/cultivator of repeat business

Trained new employees on guest service expectations, safety procedures, and protocols

Dependable professional – Adaptable and Punctual

Sales Associate Pharmaceutical Credit Corporation Nashville, TN 06/2014 - 03/2015

Managed and organized patient and customer accounts

Ensured pharmaceutical practices were in compliance with the Drug Enforcement Agency (DEA)

Administered inventory and traveled to various pharmacies to facilitate proper pharmaceutical practices

Caregiver Maxine Carr Orlando, FL 06/2015-08/2017

Accommodated patient with grooming

Prepared breakfast and lunch for patient

Traveled to complete necessary errands needed for patient

Completed necessary household tasks that patient could not perform

Pharmacy Technician Publix Pharmacy Lake Mary, FL 05/2015- Present

Directly assist and consult over 75 patients daily

Managed inventory weekly

Commended by head Pharmacist for efficient and accurate skills in dispensing and calculating medication dosage

Handle outbound calls with customers, insurance companies and doctors

Resolve third party rejections by reviewing, making corrections, and processing claims

Execute appropriate course of action based on insurance plan requirements to obtain approvals and resolve claim rejection

Maintain standards in accordance with HIPPA, fraud and abuse guidelines, and productivity levels

VOLUNTEER

Circle –H Equestrian Center Sanford, FL 07/2018

Assisted special Olympic athletes with horses throughout 10-hour event

Maintained and upkept stables/facility

200 volunteer hours in different physical therapy settings.

PROFESSIONAL AFFILIATIONS

American Physical Therapy Association, (APTA) Alexandria, VA

Student Member

Lauren Schall, PTA

7120 Patronis Dr. Apt 102, Panama City, FL, 32408 407-***-**** *******@*******.***

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