Customer Service Administrative Assistant

PAIGE E. DESMONIE

*** ****** ****** ****: 360-***-****

Bristol, VA 24201 E-mail: *********@*****.***

Objective: To obtain a position that would allow me to further utilize my customer service and office skills; will be relocating to Bristol, VA on December 31, 2018.

HIGHLIGHTS OF QUALIFICATIONS

Excellent communication skill (telephone, written, and oral)

Keyboarding 40-45 WPM

Intermediate to advanced knowledge of Windows, Microsoft Office, and other software

(Word, Excel, Power Point, etc.)

Dependable, professional, self-motivated, trustworthy and tenacious

Experience with handling money (cashiering) and responsible for deposit safety

Appointment scheduling software and the associated customer service component

EDUCATION

Bachelor’s Degree Western Governors University

Anticipated Graduation Date: 6/2020 Accounting/Business/Communications

(On-line College Student)

Associates Degree– Bellevue College, Bellevue, WA

Graduated: 6/2017 Degree: Arts & Science

Emphasis in Business/Communications/Accounting

High School - Central Kitsap High School, Silverdale, WA

Graduated: 6/2013 Advanced Courses

PROFESSIONAL EXPERIENCE

Reservations Agent

04/2018 - Present Pineapple Hospitality, Bellevue, WA

Responsibilities include:

Answer 100+ calls a day

Schedule hotel appointments; as well as edit or modify them

Do our assigned daily assignments

Experience with OPERA scheduling system

Weekend Concierge

12/2017 - Present Washington Square Towers, Bellevue, WA

Responsibilities include:

Scan all incoming packages and put away in mailroom.

Manage all outgoing mailings.

Answer any incoming calls.

Communicate with and welcome all visitors to company.

Address any issues that may arise; elevator, noise complaints etc.

Buzz in residents and make sure no one suspicion gets in

Administrative Assistant

8/2016 – 4/2018 Conover Insurance, Bellevue, WA

Responsibilities include:

Scan all incoming mail using Image Right technology and direct to appropriate agent. Manage all outgoing mailings.

Direct all incoming calls.

Communicate with and welcome all visitors to company.

Update summaries for Personal Lines Department. This involves spreadsheet preparation.

Maintain certain office inventories (parking, emergency contact, key card #'s).

General office maintenance/housekeeping/refreshment and other duties as assigned.

Call Center Representative

7/2015 – 6/2016 Michaels Toyota of Bellevue, Bellevue, WA

Responsibilities included:

Direct over 100 incoming calls per shift. This included scheduling service appointments.

Personally assisted customers when assistance was needed in Service area.

Sign out loaner cars (completing appropriate paperwork and delivering car)

Money management: cashiered various payments and accounted for all incoming checks/credit/cash payments in order to lock them into safe.

Receptionist

9/2014-12/2014 Graduate Studies Office CWU, Ellensburg, WA

Responsibilities included:

General reception duties during fall quarter of a college term.

Receptionist

9/2012 – 9/2013 Reid Real Estate, Silverdale, WA

Responsibilities included:

All aspects of front office customer service (greet and direct clients, telephone direction and assistance)

Administrative work as requested (copies, research, data entry, etc.)

Obtained MLS certification in order to enter real estate listing into the Multiple Listing Service for all agents while still in high school.

UNPAID AND VOLUNTEER EXPERIENCE

Office Assistant

1/2012 – 6/2013 Central Kitsap High School, Silverdale, WA

Hospital Volunteer

8/2010 – 3/2011 Harrison Hospital, Bremerton, WA

Responsibilities included:

Providing patient directions, answering phones, working cash register in gift shop and assisting with special events.

Contact this candidate