Project Manager offering a proven record of success with leading all phases of diverse technology projects. Project management responsibilities include project charter, communication plan, work breakdown structure, timeline, milestones, critical path and budget. Adept at planning and managing multiple medium to large projects concurrently that align business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
●Excellent communication skills; using both technical and business knowledge to communicate effectively with clients, executives and respective teams.
●Proficient in Agile (SCRUM) and Waterfall project management methodologies.
●Project Lifecycle Management
●Risk & Time Management
●Budgeting & Forecasting
●Software Development Lifecycle
●Business & IT Planning
Executive & Client Presentations
U.S. Bank, St. Louis, MO 2002-2018
Senior Program Project Manager
Managed an average of 7 – 10 medium to large projects concurrently to support new customer and vendor integrations, software changes and process improvements. Led a cross-functional project team using agile (SCRUM) project methodology with 2-week sprints. Managed a team of 8 scrum masters/project managers.
●Designed overall initiative approach and governance to include project milestones, design, resource needs, timeline, risk mitigation strategy and contingency plan.
●Provided leadership and direction to key players to assist in navigation and completion of tasks. Served as a point of escalation for critical issues requiring a high degree of expertise and/or discretion to ensure timely resolution.
●Led meetings with cross-functional teams to assess status and resolve and escalate issues.
●Created and maintained project documentation, including business requirements, project charters, communication plans, schedules, status reports and test plans.
●Implemented revenue generating Capital Expenditure projects which resulted in the creation of an Accounts Receivable product ($5.3 MM, 18 months), implementation of Zelle for Business to Consumer payments ($.8MM, 12 months), and the pilot of Real Time Payments.
Data Architecture Manager
Remained trustworthy, accountable and respected while working through challenging staffing situations to create a high caliber team of 7 data warehouse professionals. Expanded functional areas of responsibility to include data warehouse analysis and quality control verification.
●Consolidated obsolete installations of IBM Cognos Business Intelligence (BI) software to Cognos version 10.2.
oUpgraded Infrastructure to virtual servers in all environments (Development, Integrated Test, User Acceptance Test, Production and Disaster Recovery).
oUtilized new framework manager models and packages to rewrite hundreds of reports. Provided technical and business metadata to existing users.
oCollaborated with Washington University to deliver customized training to 300 users, promoting self-service model of BI reporting.
●Leveraged scarce resources by cross training team within functional areas of responsibility. Transitioned Release Management to staff utilizing process designed while sole release manager for department.
●Recognized for teamwork, collaboration and accountability. Lent resources when needed. Trained peers’ employees on meeting facilitation, project management and data testing.
Managed team of 4 BI developers, data testers and consultants. Functional areas of responsibility included release management, data testing and business intelligence reporting.
●Represented department during quarterly prioritization, for 5 data warehouses, 3 data marts, and 2 BI tools.
●Partnered with other technology and operations teams and across business lines to provide enterprise data services provided by department.
●Matured existing customer relationships while managing a significant number of large projects.
oResulted in the Enterprise Data Warehouse (EDW) OCC Residential Mortgage (RM) Metrics Reporting data mart.
oEDW OCC data mart was used in U.S. Bank board reporting and CCAR reporting.
●Established work flow and application data update process with senior business line risk managers, technical owners and business owners to update data in enterprise Centralized Application Repository (CAR). CAR application developed to track application information used to comply with financial industry regulations.
Managed projects to create management reporting systems for bank departments to increase departmental revenue and sales opportunities. Used strong communication and analytical skills to produce $3 million, 18 month project budget which was approved by senior management. Facilitated multi-departmental teams to create report design and test report functionality. Created project documents to preserve project history and provide template for future projects.
●Delivered suite of services that met VISA CISP PCI compliance requirements utilizing new Extract/Transform/Load and Security systems. Decreased the number of extracts from mainframe sources by 15% and identified users of data so that Information Owners could manage their information assets.
●Deployed internet application that provided management reports to client banks resulting in $3 million in sales at rollout to new and existing customers.
●Installed Commercial Bank reporting system which identified revenue opportunities of $10 million in first quarter for existing customers.
●Coordinated network standardization project for Enterprise Data Warehouse which streamlined network names resulting in fewer conversions and 20% less downtime for users.
Bank of America, St. Louis, MO
●Implemented mid-market 401K product with outside partner that resulted in $25 million in sales of the new product to both existing clients and new prospects in first quarter.
●Produced answers to SEC examination that allowed the entity to close without legal challenges, realizing a personnel cost saving of $400,000 per year.
●Completed search for trade order management system and implemented it, automating previously disjointed and manual processes that saved the organization $350,000 per year.
●Performed needs analysis and system selection for international fixed income accounting system, resulting in a progressive automated process which supported an additional $100 million in assets from clients with a personnel cost saving of $150,000 per year.
UNIVERSITY OF MISSOURI, ST. LOUIS, MO - MA-PSYCHOLOGY
UNIVERSITY OF MISSOURI, COLUMBIA, MO - AB-PSYCHOLOGY