Customer Service Staff

Gabriela Patricia Falcon-Molina

n Buena Park, CA 90620 n Cell: 626-***-**** n Email: ********.********@*****.***

SUMMARY:

It is my objective to continue pursing my professional goals and furthering my leadership skills. Within a vase company, that offers opportunities to grow.

PROFESSIONAL PROFILE:

n Bachelor of Science in Human Services – University of Phoenix (June 2015)

SKILLS:

Fluent in English and Spanish.

Skills in PC and MS Office Programs and Macintosh.

Customer service

Answering and Screening phone calls

Presenting skills

Problem solving

Detail-oriented

Experience with time card system.

Ability to multi-task and work in a fast paced environmental.

Strong interpersonal skills to communicate effectively with all levels of management including staff.

Ability to maintain a positive working relationship with co-workers, supervisors and management.

Skill in writing to prepare letters and memos

Keep and Organize planners/meetings.

PROFESSIONAL EXPERIENCE:

Disneyland Resort

Support Lead (September 2017-present)

Heart of House Lead (February 2017-September 2017)

Hostess/KT Line Trainer (April 2015- May 2016)

Park’s Food and Beverages Hostess (December 2013 – April 2015

Promoted to Heart of house lead in February 2017 and to management support in September 2017.

Strong supervisory, leadership, and training skills.

Ensure the highest safety, health and sanitation standards in accordance with OSHA, Orange County Health Department and Disneyland Resort standards.

Responsible to ensure that the hot and cold line are set up correctly by the line cooks on each station, as needed; replenishes service lines as necessary.

Worked with staff to ensure they understood and performed their job accordantly.

Monitored portion control and presentation as food leaves the kitchen

Ensures all prep for every station for the next day is posted and performed by the kitchen staff, as needed.

Ensure checklists were completed that identified tasks each location was required to fulfill after each workday.

Attend to and resolve guest issues.

Ensure co-workers provide guests with Disney’s Motto “Safety, Courteous, Efficient and Show”.

Created daily reports regarding issues, guest complaints/compliments, equipment failures and resolutions.

Ensured that staff timecards accurately reflected times worked.

Conducted new hire training, which included the following procedures: costume show ready; sanitary process; safety procedures; proper co-worker communication.

Discussed the location’s menu, and any other substitutions that may be available for dietary needs and allergy offerings; with guest and co-workers when questions rose.

Trained staff on proper closing procedures for the front of house and back of house (kitchen) restaurant.

Trained staff on how to maintain hazard analysis critical control point (HACCP), for food handling.

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