Administrative Assistant Customer Service

Mobile: 210-***-****

*************@*****.***

VERONICA BISHOP

CAREER OBJECTIVE

Highly motivated professional seeking a challenging Administrative position which will allow me to support the growth to the organization to maintain high achievements with the opportunity to utilize my experience and skills.

SKILLS

• Detailed oriented with exceptional organizational skills and manage several tasks simultaneously to meet organizational goals

• Proficient in Microsoft Office Suite; type 120 wpm.

• Solid leadership and team-building skills. Strong team player and willing to assist organization in various tasks

• Takes initiative and excels in a fast-paced environment and produces outstanding results exceeding customer satisfaction

• Excellent verbal and written communications, identify problems and implement effective solutions

EMPLOYMENT HISTORY

Academic Administrative Assistant

Concorde Career College, San Antonio, TX, 05/2010-07/2018

• Direct administrative support to Dean of Academics with Academic Department daily requirements

• Advocate for organization personnel; maintain employee packages and assist in hiring process of new faculty members and academic staff

• Support to Registrar’s division administering daily rosters. Assist Financial Aid department with student disbursements

• Governed campus academic calendars, scheduled meetings, lectures and events. Coordinated travel arrangements, reimbursements and check requests

• Developed, implemented and maintained academic filing system exhibiting accuracy and confidentiality

• Proctored, graded assessments and appointed students to Admissions for enrollment to Healthcare programs, administer State Board Exams

• Managed and retained $375K annual budget for student resources and department purchasing Student Services Coordinator

Hallmark College of Aeronautics, San Antonio, TX, 05/2009 – 05/2010

• Prepared and coordinated student graduation events and new student orientations for Aeronautical program

• Collected student and processed tuition payments, maintained student security clearance/badge records complying with aviation school standards

• Provided student support services with employment and housing information. Created and managed student carpool

• Process retention reports; present findings to Campus President and upper level management

• Mentored students by providing solutions to individual issues

• Administered daily assessments for student placement to Aeronautical program.

• Managed student library

State Licensed Insurance Agent, Customer Service Representative Millenium Insurance Services Inc., San Antonio, TX, 04/2004-01/2009

• Multiple commercial account manager; policies valued up to $1M

• Negotiated coverage and pricing with underwriting companies

• Provided policy coverages, liability limits and estimates for new and renewing accounts

• Completed applications and provided motor vehicle records to multiple insurance companies for review and approval

• Processed accident claims forms and submitted data to adjusters

• Issued insurance filings to the State and Federal Motor Carrier Safety Divisions

• Personal secretary to the Company President: dictation, screen and direct inbound phones calls, distribution of incoming and outgoing mail

EDUCATION:

High School Diploma

State Licensed Notary Public

Previous work experience and references available upon request

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