Executive Assistant Management

Katherine A. Percy

Oakland, CA ***** 510-***-**** *********@*****.*** https://www.linkedin.com/in/katie-percy-54964a15

BUSINESS OFFICE MANAGER

Specialized in: Office Administration, Process Improvement, and Quality Assurance

Engaged, motivated leader with experience directing nonprofit operations including quality assurance, facilities management, information technology, and project management. Collaborative communicator demonstrating ability to partner with customers, and community leaders to align priorities and achieve mutual goals. Analytical professional skilled in leveraging data to evolve strategy and implement process improvements.

Nonprofit Administration Information Technology Regulatory Compliance Fundraising Cross-Functional Collaboration Project Management Data Management Hiring Management Process Improvement Quality Assurance Negotiation

Professional Experience

Quality Improvement Administrator – Bay Area Community Services Oakland, CA, 2016 - 2018

Administered URC scheduling and reporting; Managed facilities and fleet operations including 12+ residential, office, and mixed environment locations in Northern California with a fleet of ~50 vehicles, quality assurance efforts for client records, project management, and office administration.

Partnered with staff, clients, and vendors to proactively address facility and vehicle maintenance opportunities to maintain compliance with safety requirements and to deliver favorable conditions for occupants.

Revised senior program billing to achieve on time and accurate billing achieving a reduction of time from dozens of hours monthly to 1.5 hours and giving staff more time to focus on patient care and achieving 100% eligible claim reimbursement.

Developed and implemented a comprehensive Utilization Review process addressing the operational mechanics of chart availability for compliance audits resulting in improved billing accuracy and streamlined county and state audits.

Conducted audits of clinical records to ensure data integrity and internal, contractual, and regulatory compliance.

Served as a compassionate, thoughtful liaison for a diverse customer base including those with mental health issues, homeless individuals, families of seniors suffering dementia, those re-entering the workforce after incarceration.

Director of Information Technology – Fred Finch Youth Center Oakland, CA, 1987 - 2016

Directed nonprofit Information Technology operations including data management, hiring management, staffing strategy, process improvement using lean methodologies, regulatory compliance, project management, and fundraising.

Expanded information systems infrastructure to support a transition from a site-based to community-based work, supporting mobile work and communications and laying the groundwork for implementation of an Electronic Health Record system.

Grew IT infrastructure from one computer to a statewide enterprise WAN across 12+ locations with a robust enterprise network supporting 40 staff members.

Developed and implemented a 5-year strategic business plan including company Information Management policies and operational integration focused on ensuring adherence with agency regulations including HIPAA, CIPA, Medi-Cal, CARF, TJC.

Implemented technology upgrades for vehicle reservation & maintenance, phone systems, fire alarms, keyless access systems, video surveillance, climate control systems, maintenance request processing, and purchase ordering.

Designed and managed projects with a budget of up to $1.5M supporting 400 employees across the state.

Negotiated nonprofit pricing for equipment and professional services through federal, regional, state, and county contracts and grants including financial and in-kind donations, corporate volunteers, and event sponsorship valued at $50K per year.

Recognized for outstanding performance with Staff Member of the Year award.

Education

Bachelor of Arts, Humanities – Hamilton College

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