Customer Service /Medical/Administration
Resume:
TASHA BANKS
BUFFALO NY *****
PROFESSIONAL SUMMARY
Service-minded professional and skilled at building a rapport with customers. Proactive problem solver with an outstanding work ethic.
SKILLS
● MEDICAL TERMINOLOGY
● PATIENT REGISTRATION
● SCHEDULING
● MEDICAL RECORDS
● 40 WPM
● FAXING/PHOTOCOPIES
● FILING
● VOIP SYSTEMS
● ACCOUNTING
EDUCATION
BRYANT & STRATTON Buffalo NY
ASSOCIATE DEGREE MEDICAL OFFICE MANAGEMENT
WORK EXPERIENCE
2012- GEICO INSURANCE Getzville NY
2018 Licensed Claims Adjuster
Documented and verified accident descriptions, processed and investigated liability claims, determined and advised coverage, issued payments for damages, took incoming calls in a fast-paced call center, maintained top quartile metrics in areas of customer service, efficiency. dairy maintenance, file accuracy, and empathy. Took inquiries and resolved concerns from medical providers, repair facilities, attorneys, claimants, adverse carriers, and policyholders, while maintaining the privacy of all involved parties. 2003- GENESIS CHIROPRACTIC Buffalo NY
2011 Front Desk Manager
Assisted patients with intake forms, registered new patients for evaluation and treatment, scheduled appointments, made reminder calls for next day appointments, completed daily audit reports, maintained patient charts, verified insurance information to ensure proper billing, submitted prior authorization for treatment, prepared and developed X-ray films, directly responsible for cleanliness of the Doctors private office, treatment rooms, and reception area. Supervised and trained staff, HIPPA Compliance Officer, Corporate Compliance Officer, Assisted with patient education, processed and submitted medical billing, handled incoming and outgoing medical records requests and referrals.
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