TASHA BANKS

*** ****** ******

BUFFALO NY *****

716-***-****

PROFESSIONAL SUMMARY

Service-minded professional and skilled at building a rapport with customers. Proactive problem solver with an outstanding work ethic.

SKILLS

● MEDICAL TERMINOLOGY

● PATIENT REGISTRATION

● SCHEDULING

● MEDICAL RECORDS

● 40 WPM

● FAXING/PHOTOCOPIES

● FILING

● VOIP SYSTEMS

● ACCOUNTING

EDUCATION

BRYANT & STRATTON Buffalo NY

ASSOCIATE DEGREE MEDICAL OFFICE MANAGEMENT

WORK EXPERIENCE

2012- GEICO INSURANCE Getzville NY

2018 Licensed Claims Adjuster

Documented and verified accident descriptions, processed and investigated liability claims, determined and advised coverage, issued payments for damages, took incoming calls in a fast-paced call center, maintained top quartile metrics in areas of customer service, efficiency. dairy maintenance, file accuracy, and empathy. Took inquiries and resolved concerns from medical providers, repair facilities, attorneys, claimants, adverse carriers, and policyholders, while maintaining the privacy of all involved parties. 2003- GENESIS CHIROPRACTIC Buffalo NY

2011 Front Desk Manager

Assisted patients with intake forms, registered new patients for evaluation and treatment, scheduled appointments, made reminder calls for next day appointments, completed daily audit reports, maintained patient charts, verified insurance information to ensure proper billing, submitted prior authorization for treatment, prepared and developed X-ray films, directly responsible for cleanliness of the Doctors private office, treatment rooms, and reception area. Supervised and trained staff, HIPPA Compliance Officer, Corporate Compliance Officer, Assisted with patient education, processed and submitted medical billing, handled incoming and outgoing medical records requests and referrals.