Manager Customer Service
Resume:
ARON COLE
******.****@*****.***
Contact
PROFESSIONAL SKILLS
Project Management
ON-POINT CONSULTING - Toronto
Senior Recruiter/HR Manager 2006 – 2008 / 2010 - 2012
(For Web Applications, ASP.Net & C# Developers)
Responsible for maintaining and updating the database of over 2000 contacts Screened candidates through the agency’s resources (database) Worked in tight coordination with other clients’ supervisors and managers Strategic Thinking
Entrepreneurship
Innovation Management
Coaching
Business Development
Operations Management
LEVIBE COMMUNICATIONS LIMITED - Toronto
Co-Founder/Business Development Manager 01/06 – 10/06 Responsible for negotiation, budgeting, and overall management of operations Maintained client relationships while motivating the sales team USOOL CORPORATION LTD - Jamaica
Co-Founder/Business Development Manager 1999 – 2006 Supervised 6 store managers
Trained, mentored, and directed a staff of over 60 employees Implemented structure and procedures to generate and support targeted growth Restructured operations to meet revenue expectations and minimize expenses FACTORY LIQUIDATORS - Toronto
Sales Manager 1997- 1999
CELESTICA INC (IBM) - Toronto
Electrical Engineer 1996 - 1997
Operations Engineering Support 1994 - 1996
Leadership
COSTCO – Saint John
Front-End Customer Service/Meat Room Assistant 2015 – Present Handled all member relations issues in accordance with company policies Cashier and cash handling accuracy
Educated customers on product and service offerings OVERVIEW: MBA specializing in sales & marketing with strong
background in retail business
development and
implementation of staff training
programs
IT & Numeracy
Proficient in MS office
HTML, Python & R
QuickBooks
Efficient in analytical and numerical
problem-solving techniques
Office (Excel & Word)
BUSINESS DEVELOPMENT PROFESSIONAL
EDUCATION
DEGREES/DIPLOMAS
Master of Business Administration (MBA) – UNB – Sales Stream 2018 Bachelor of Applied Management Degree – Dean’s List – GPA – 3.9 2017 Concentration in Marketing - University of New Brunswick (UNB) Electrical Engineering - Diploma – DeVry University 1994 PROFESSIONAL WORK EXPERIENCE
PROFILE
Adept at providing technical support and developing new processes through ongoing work, detect resolution, and enhancement solutions Identify opportunities for efficiency and improvement and for providing leadership needed to develop and implement solutions
Project lifecycle coordination & management with a strong methodical aptitude and an innate ability in decision-making, coordinating, and synthesizing data Fluency in both written and spoken English and Arabic Direct Contributor to:
Increased Rev. by $1.5 million in 2 years Opened 6 retail locations in 2 Years ARON COLE
CONTACT
******.****@*****.***
MANAGEMENT SKILLS
COMMUNICATION SKILLS
CERTIFICATES/DIPLOMAS
Diploma in University Teaching (DUT) 2018
SAP Workshop 2015
Oxford Seminars’ TESOL/TESL/TEFL 2008
Oxford Seminars’ Teaching English Grammar Specialization 2008 LEADERSHIP SKILLS
Effectively identify, develop, and direct the implementation of business strategy Good conflict management and prioritization skills Handled strategic planning development, implementation, and control Writing and presenting reports
VOLUNTEER SERVICE
Founder & VP of Immigrant Relief Community Center Inc. in Saint John, NB 2016 - Present PERSONAL INTERESTS
Keeping current with the technological developments in small business, management and various other fields
PROFESSIONAL SKILLS
MANAGEMENT SKILLS
Manage multiple projects simultaneously and under pressure Strong attention to detail and focus on task completion Continuously meet targets and surpass expectations, improving margins and maintaining a high-quality service to clients Reviewing, refining, and developing the strategy and direction of the company Quick learner, possess a broad range of experience, and highly motivated STAFF MANAGEMENT
Interact professionally with all levels of staff
Known for tact and diplomacy in handling sensitive issues Experience implementing staff training programs
CLIENT RELATIONSHIP MANAGEMENT
Client retention & improvement management
Consultative & solutions selling approaches
Customer needs assessment & fulfillment
Contact this candidate