NICHOLAS R. HESS-HERNANDEZ

*** ******* **** ******** *****, VA 23462 614-***-**** ac7453@r.postjobfree.com

SALES/CUSTOMER SERVICE/LOGISTICS MANAGEMENT

Military veteran with over 8 years’ of professional experience with demonstrated excellent customer service, inventory management and logistics experience. Accustomed to working in a fast-paced, team environment serving military members, customers and other stakeholders.

Highlights of Qualifications

Experienced in working in high-volume grocery store working as acting department lead.

Routinely stocked merchandise daily and during high volume peak times.

Consistently provided excellent customer service to customers and team members.

Operated department electronic check register during scheduled shifts.

Core Competencies

Product Knowledge

Inventory Management

Customer Service

Cashier Operations

Sales/Merchandising

Professional Experience

Management: Inventoried, distributed and managed over $2 million of government property.

Sales: Extensive experience in sales and demonstrated customer service. Recognized by the store manager for my customer service skills by scoring 100% on the secret shopper list.

Leadership: Assigned as the non-commissioned officer for the United States Marine Corps 2/10 Battalion for Hazmat and Battery Distribution. Served equipment needs to all companies in field operations. Honorably selected for elite security details providing dignitary protection for visiting generals, members of Congress and other high-ranking officials.

Communication: Demonstrated excellent oral and written skills. Ability to comprehend both oral and written instructions and correspondence.

Employment History

Logistics Management Target March 2016 -September 2018

Organize the storage and distribution of goods, Unloading of Freight, Shipping and Receiving, Backroom inventory and stocking, Product Placement, and Customer Service

Clerk/Stocker HyVee Food Stores February 2015 – August 2015

Operated electronic checkout system, Stocked shelves and display cases with new merchandise,

Provided excellent customer service to customers, answered questions and resolved issues.

Inventory Packer XPAC, Inc. July 2014 – February 2015

Inventoried key products for corporate partner (John Deere), inspected containers, materials and products in order to ensure packing specifications, achieved quota and deadlines for warehouse operations and processed shipping and receiving requests. Operated forklift equipment.

Loader Rockteen September 2013 – February 2014

Loaded and unload materials by hand onto pallets, boxes, bins, and shelves, operated pallet jack, conveyor, and forklift equipment. Sorted and audited parts for damage or missing components for corporate client Proctor & Gamble.

Back Inventory Associate WALMART September 2012 – February 2013

Received and stocked merchandise, completed departmental tasks as assigned.

Radio Field Operator United States Marine Corps December 2006 – February 2012

Managed inventory and communications equipment of command battalion, assigned non-commission officer for HVAC, processed messages; making changes to frequencies or cryptographic codes; and maintained equipment. Setup and tuning of radio equipment including antennas and power sources; established contact with distant stations during field operations, Provided elite security details providing dignitary protection for visiting generals, members of Congress and other high-ranking officials and assisted with communication layout of marine training Mojave Viper and maintained compliance with OSHA standards.

Education & Training

Ohio Christian University B.A. – Business Administration, May 2017

Forklift Certified

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