Customer Service English Teacher

PROFESSIONAL SUMMARY AND QUALIFICATIONS

WITH EXCELLENT COMMUNICATION SKILLS AND HIGHLY EXPERIENCED IN CLASSROOM AND ONE-ON-ONE TRAINING OF ENGLISH LANGUAGE LEARNERS IN NOVICE TO ADVANCED LEVELS OF PROFICIENCY

ABLE TO MULTI-TASK, PROVIDE CUSTOMER SERVICE, DEMONSTRATE ORGANIZATIONAL AND TIME MANAGEMENT SKILLS, AND EFFECTIVE USE OF TECHNOLOGY APPROPRIATE AT WORKPLACE

EMPLOYMENT HISTORY

HARRIS MEMORIAL COLLEGE, Taytay, Rizal

Senior High School Teacher (June 2016-present)

Responsibilities: Preparing and implementing instructional plans and assessment of learning in various subjects namely Oral Communication, English for Academic and Professional Purposes, Reading and Writing Skills, and Practical Research (Qualitative and Quantitative Research); supervising community immersion and community-based research projects of general academics (GAS), humanities and social sciences (HUMSS), and accounting and business management (ABM) students

BIZMATES PHILIPPINES, INC., Online

Business English Trainer/ Assessor (March 2016- February 2017)

Responsibilities: Providing classes in Business English/Communications, monitoring and feed-backing on student-performance, and assessing of English level placement of Japanese corporate managers and employees, businessmen and professionals inside and outside Japan

ALUMINA RIGITECH GLASS SPECIALIST, Antipolo City, Philippines

Business Administration Manager (February 2014 – January 2016)

Responsibilities: Supervising daily administrative, financial and technical operations, reviewing administrative policies and implementing budget, and overseeing purchasing and production in business operations of glass and aluminum fabrication and installation

TELETECH CUSTOMER CARE MANAGEMENT PHILIPPINES, INC., Mandaluyong City, Philippines

Web Support/Customer Service Associate (BPO) (March 2013 – December 2013)

[Client Service Center Representative for Morgan Stanley Wealth Management]

Responsibilities: Providing web and banking support to customers, partners and employees of Morgan Stanley Wealth Management Inc. inside and outside the United States

SYKES ASIA, INC., Ortigas, Pasig City, Philippines

Customer Service/Sales Agent (BPO) (November 2012-February 2013)

[Travel Consultant/Reservations Officer for Hotels.Com]

Responsibilities: Setting up travel and accommodation arrangements for customers of Hotels.com in the United States; and giving recommendations on best deals for available for travel and accommodations in various locations inside and outside the United States

ZEN GARDEN IRON CRAFTS, Antipolo City, Philippines

Finance Officer (November 2011-June 2012)

Responsibilities: Managing accounting and collection procedures; reviewing existing financial systems like petty cash, expenses, income & expenditure records, and monthly bank settlements; establishing and maintaining relationships with suppliers; purchasing and coordinating delivery of products/services provided by steel and metal works company

MOTIVATIONAL ENGLISH TRAINING AND TUTORIAL CENTER, Ortigas, Pasig City, Philippines

Home-based /Part-Time Online English Teacher (February 2012-August 2012)

Responsibilities: Providing speaking/reading exercises, monitoring and feed backing on the proficiency and performance of Korean English language learners (age range 7-60) during online coaching

ZHONGJIA XINGHAI INTERNATIONAL KINDERGARTEN, Shenzhen, Guangdong, China

English Classroom Teacher/Group Tutor (March 2011-August 2011)

Responsibilities: Providing beginner English classes and basic communication skills training to very young Chinese learners (age range 3-7) in an international kindergarten

TIE LING NORMAL COLLEGE, Tieling City, Liaoning, China

Business English Instructor (March – August 2010)

Responsibilities: Facilitating English reading/speaking classes in context to Chinese college business students (age range 18-24)

NEW HOPE LANGUAGE SCHOOL, Tieling City, Liaoning, China

ESL Teacher (October 2009-January 2011)

Responsibilities: Materials preparation, lesson-planning, and classroom management in a China-based language school; analyzing student learning progress through a computer-based language learning tool and student records management software, and utilizing a blended-learning environment to increase efficiency of methods used in the ESL classroom; providing additional learning support via online group classes (age range 4-15)

INTERNATIONAL EVANGELICAL MISSION LANGUAGE SCHOOL, Antipolo City, Philippines

English Teacher (May 2005- April 2007)

Responsibilities: Test-taking skills training of ESL learners for English proficiency exams in a Korean-managed language school; tutoring middle school, high school, university and graduate school students for EAP (English for Academic Purposes) with student age range of 7 to 40 years old

VOLUNTEER WORK/EXPERIENCE

Go Go Dream Learning Centre Limited, Taipa, Macau SAR

English Teacher for Children with Learning Difficulties (August-September 2012)

Macao Children’s Development Association, Taipa, Macau SAR

English Teacher/ ABA-Discrete Trial Training (DTT) Assistant Teacher (October-November 2011)

Jin Kwang Evangelical Holiness Church, Inchon, South Korea

English Teacher, (January-March 2008)

Center for English Studies, Yala, Thailand

ESL Teacher, (April-May 2007)

EDUCATION, CERTIFICATIONS and PROFESSIONAL DEVELOPMENT

Philippine Christian University – Manila

Master in Business Administration (In Progress)

Harris Memorial College, Taytay, Rizal

Certificate in Professional Education (Completing Requirements)

Technical Education and Skills Development Authority (TESDA)

National Certificate Level III (NC III) for Events Management, May 2016

Technical Education and Skills Development Authority (TESDA)

National Certificate Level II (NC II) for Barista, May 2016

Messiah School of Professional Studies, Ortigas, Pasig City, Philippines

Certificate in Teaching English to Speakers of Other Languages (TESOL), August 2007

University of the Philippines Los Baños, Laguna, Philippines

Bachelor of Science in Food Technology, April 2005

ACTIVITIES AND RECOGNITIONS

Lecturer-Workshop Facilitator, Quantitative and Qualitative Research for Senior High School

Sumulong College of Arts and Sciences, February 27, 2018

Guest Speaker, In-Service Training for Teachers

(Theme: Making Research Practicable and Relevant to Students’ Lives)

Sumulong College of Arts and Sciences, November 11, 2017

Judge, Debate Competition 2017

Manila Hankuk Academy, Antipolo City, November 10, 2017

First Placer, #GuroAko Essay Writing Contest, Vibal Publishing Inc. Educational Summit

Cainta Catholic College, Cainta Rizal, December 3, 2016

Coach, Taytay Private Schools Associations (TAPRISA) Literary Competition for Extemporaneous Speech – Senior High School Level

Jewels Christian School, Inc., Taytay, Rizal, August 26, 2016

Guest Speaker, 29th Moving Up Exercises

(Theme: Saktong Buhay, Sa De-kalidad na Edukasyon Pinanday)

Golden Sunbeams Christian School, Antipolo City, March 27, 2015

Judge, Cultural and Dance Presentations

Golden Sunbeams Christian School, Antipolo City, January 31, 2014

Resource Speaker, English Seminar for Teachers

(Theme: Between Practice and Proficiency in English Communication)

Antipolo Christian Schools Administrators Club, Inc., Antipolo City, July 11, 2009

Guest Speaker, First Live-in Leadership Training Seminar

(Theme: The ABC’s in Youth Leadership)

Recoletos Academy Inc., Antipolo City, July 31, 2005

CAREER DEVELOPMENT SEMINARS, CONFERENCES AND WORKSHOPS

How to Start a Travel and Tour Business, Manila

Business Coach, Inc., January 5, 2018

NRCP Social Sciences Division Inter-Quarter Scientific Meeting on Research in Ethics, Manila

Department of Science and Technology (DOST), National Research Council of the Philippines (NCRP), November 8, 2017

5TH Rizal Provincial Cooperative Congress, Angono, Rizal

Rizal Provincial Cooperative Development Council, October 27, 2017

Research Congress 2017: Developing a Culture of Research, Antipolo City

Golden Sunbeams Christian School, September 22, 2017

Seminar on Textbook-Writing, Taytay, Rizal

Mutya Publishing House, Inc., September 15, 2017

Oral Proficiency Interview- computer (OPIc) Rater Certification Workshop, Vivixx Academy, Baguio City

American Council on the Teaching of Foreign Languages (ACTFL), August 16-19, 2017

CAES International Conference on Teaching and Researching Academic and Professional English

The University of Hong Kong (HKU), Center for Applied English Studies (CAES), Hong Kong, June 1-3, 2017

Vibal Education Summit, Cainta Catholic College, Cainta, Rizal

Vibal Publishing Inc., December 3, 2016

Fifth Regional Congress Education Stakeholders’ Summit, Ynares Center, Antipolo City

National Alliance of Private Schools Philippines/ Rex Book Store, Inc., October 7, 2016

Antipolo Investment Summit 2012, First Pacific Leadership Academy, Antipolo City

City Government of Antipolo, November 15, 2012

1st National Seminar Workshop Caravan, University of Sto. Tomas, Espana, Manila

Philippine Association of English Language, Linguistics and Literature Teachers, Inc., April 27-28, 2012

Intensive Hands-on Behavioral Training, Quarry Bay, King’s Road, Hong Kong

Autism Partnership Hong Kong, November 4-6, 2011

AFFILIATIONS AND MEMBERSHIPS

Global Psychology and Language Research Association (GPLRA)

Member (2017-present)

Association for Development of Teaching, Education and Learning (ADTEL)

Member (2017-present)

Philippine Association of English Language, Linguistics and Literature Teachers

Member (2012-2015)

Mobile: +63-927*******

Email: ********@*****.***

Address: Lot 2 Blk 14 Magnolia Street

Bermuda Heights Subdivision, Antipolo City

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