GLORIA JORDAN

210-***-****

ac744m@r.postjobfree.com

Career Objective

A positive and self-motivating data entry, order entry, clerical, customer service professional, with a background in effectively combining corporate objectives and values with personal and professional goals to establish companies’ mission, seeking to enhance service throughout San Antonio employers.

Summary of Qualifications

Detailed-oriented with great written and verbal communications skills.

Operates 10-key, Personal Laptop and Desktop Computers, Fax Machines, Copiers, Printers, Labeling Machine and Multi-Line Telephones. Typing Speed: 40-45 wpms.

Knowledge of Microsoft Word, Excel, Outlook, AS400 ACCESS, TXCSES and Virtual Case File (VCF).

Skilled in filing, data entry, order entry, customer service, clerical and project management skills.

Employ leadership skills to generate an accomplished-driven work environment resulting in employee loyalty and commitment.

Establishes rapport and confidence while building strong and lasting relationships with a diverse group of individuals.

Professional Experience

Goodwill Industries/Goodwill Staffing Group (Temporary Services, Office of the Attorney General)

Child-Support Officer II (Temp.) 07/2015-03/2018

Prepared documents such as notice of liens, releases of liens and termination of assignments relating to legal and administrative action to enforce child support orders.

Monitored child support cases and referred delinquent cases for the appropriate enforcement actions.

Reviewed cases to determine if the cases are eligible for closure.

Researched case information on the computer including TXCSES, County Clerks websites, Virtual Case File (VCF) & Texas Workforce Commission (TWC).

Assessed child support cases to determine the appropriate case action.

Responds to customer inquiries and complaints.

Maintained relevant knowledge to necessary to perform essential job functions.

Ultimate Staffing (Temporary Services, Datamark Inc.-USAA)

Data Entry Operator (Temp.) 03/2015-07/2015

Reviewed and checked accuracy of company's documents, titles and payoff checks.

Located and pulled filed and printed documents requested to be mailed or faxed.

Completed titles with required information and obtained required signatures and notaries.

Verified Auto payoff checks for accuracy.

Assured that all checks and documents of USAA Bank which were initiated for mailing for the day was completed for being mailed out by mailing system time deadline.

Prepared documents and checks for mailing through USPS, Express Mail and Federal Express delivery.

Assisted other teams to assure the volume of documents and checks which was issued daily was all completed by the end of day.

Goodwill Industries (Temporary Services, Office of the Attorney General)

Child-Support Officer II (Temp.) 07/2014-10/2014

Verified case files to make sure they were scanned into company's electronic filing database.

Prepped documents for scanning by removing binders, envelopes, staples, repairing damaged documents and sorting by document types.

Created new file by created new labels and placing documents in filing envelopes.

Filed active files in centralized file room.

Prepped files for archive filing.

*Verizon Business/ Verizon Telecommunications

Senior Analyst/Order Manager 02/2005-05/2012

Reviewed and submitted order requests by sales and customers.

Consulted with Provisioners, Install & Internet Engineers on order processing

Tracked status of order request from beginning to completion of order processing and provided update to customers, sales representative and management.

Created and Updated Order Process Documents.

Activated Telephone Numbers and Troubleshooted to resolve phone issues.

Led Emergency 911 Audit Project which involved clearing over 10,000 Emergency 911 related data errors.

Verizon Business/MCI Telecommunications/WorldCom/LDDS Telecommunications

Customer Priority Service Supervisor 04/2000-03/2004

Supervised up to 12 representatives and trained personnel in operational skills.

Maintained production level and intervals of local service directory assistance, directory listing and Emergency 911 order processing.

Performed administrative duties such as employee evaluations, scheduling and tracking attendance, reviewing and approving timesheets.

Interfaced with other telecom. companies and customers on directory and 911 issues.

Customer Priority Service Representative 04/1998-04/2000

Submitted customer's directory listing into local telephone directories and (411) databases.

Submitted customers address and telephone listing into Emergency 911 databases.

Quality Assurance Representative 03/1997-04/1998

Verified long distance maintenance services requests for accuracy to ensure quality service.

Prepared weekly reports of maintenance representative’s individual and group performance.

Data/Order Entry Representative 10/1995-03/1997

Entered and established telephone numbers, calling cards, toll-free numbers & international rates for long distance customers.

Consulted with sales representatives for verification of info on order requests submitted.

* Worked in Telecommunications Industry from 1995-2012 for LDDS Communications which finally merged to Verizon Business.

ITT Hartford Insurance

Coding Clerk 08/1992-06/1994

Processed auto, life and home insurance information into company's database.

Calculated rates of insurance.

USAA

Shares Redemption Clerk/ Investment Management Data Entry Clerk 04/1984-08/1988

Redeemed, liquidated and transferred shares from shareholders requests.

Prepared requests for data entry processing.

Verified customer's authorization of processing requests.

Entered payments received by customers.

Batched and prepared payments for data entry processing.

Processed banking automatic withdrawal payment requests.

Education

San Antonio College San Antonio, TX

Associate of Applied Science: Computer Programming

Douglas MacArthur High School San Antonio, TX

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