Customer Support Accounting Construction
Resume:
KAROLE
ROWLAND
Littleton, CO 80120
**************@*****.***
PROFESSIONAL SUMMARY
Business Analyst with six years in the highway construction industry. Consultant with emphasis on job cost, fixed assets, contract billing, accounts payable, accounts receivable, equipment, procurement and general ledger. Expert on business and systems requirements, user acceptance testing, process improvement and end-user training. Accounting and administrative experience in various industries including construction, homebuilding, mining, property management and manufacturing. Customer support for J.D. Edwards (ERP) financials, job cost and procurement.
EDUCATION
Bachelor of Arts: Business Administration/Accounting
Regis University
EXPERIENCE
Accountant: Hadley-Mendel Management Company
JUNE 1985 TO DECEMBER 1991
Provided extensive AP/AR, payroll and GL support for property management company.
Generated financial statements and facilitated account closing procedures each month for approximately thirty companies.
Customer Service Specialist: J.D Edwards & Company
JAN 1992 TO APRIL 1996
Answered support calls and addressed customer inquiries and solved software and other issues.
Conducted customer training classes.
Provided testing assistance for the development team.
Consultant: J. D. Edwards & Company
APRIL 1996 TO JAN 2005
Provided on-site consulting support for upgrades and new JD Edwards software installations. Conducted training classes and documentation when required in areas of expertise. This included general ledger, accounts payable, accounts receivable, job cost, contract billing, fixed assets, equipment and procurement. Based on the firm’s requirements, I would configure the system and test to confirm the correct results were met. This required not only industry knowledge but knowledge of accounting processes as well. One client was able to complete the monthly revenue recognition process in one day versus five days due to added job cost functionality.
Consultant: Self employed
JAN 2005 TO APRIL 2009
Provided on-site software support and training for clients in the areas of financial and job cost systems.
Clients included construction, homebuilder, manufacturing and mining as well as the State of Nebraska where I designed and implemented a custom billing system for the transportation department.
Consultant: Palazzo, Inc.
APR 2009 – NOV 2011
Provided on-site software implementation support and training for financial and job cost systems.
Tasks included converting accounts receivable and fixed assets as well as configuring JDE to match business requirements.
Traveled to Dubai to work with a construction firm on JDE go-live issues and also conducted JDE World training for a manufacturing company there.
Business Analyst: Colas, Inc.
NOV 2011 – DEC 2017
Provided customer support to user community as needed for the construction operations group.
Supported job cost, contract billing, purchasing and equipment systems. This required in-depth knowledge of job and cost code setup, budgets, revenue recognition and projections. The purchasing system included tracking commitments and approvals and interfaced with accounts payable via the three-way match process. All assets were tracked through the equipment system where work orders and preventative maintenance were utilized.
Documented business processes and analyzed procedures to see that they would meet changing business needs.
Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
SKILLS
Experienced in accounting procedures
Excel/Word
Detail Oriented
Team Player
Creative
Problem solving
ACTIVITIES
I do volunteer work for the Dumb Friends League, a local animal shelter.
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