Customer Service Engineering
Resume:
Richard E.McClure
Boca raton, Fl.
*******@*****.***
PROFESSIONAL PROFILE
Highly skilled U.S. Auto Industry professional with 20 years of successful customer service, customer account management, and customer quality assurance expertise supported by an in-depth, working technical knowledge of the automobile. Former Ford Motor Co., and General Motors Corp. employee. Current 2018 BDC Call Center experience. CORE COMPETENCIES
Customer Service
Customer Account Management
Customer Product Quality Assurance
Product Quality Engineering
Departmental Supervision
Automotive Technical Expertise
PROFESSIONAL ACCOMPLISHMENTS
Customer Service
• Current 2018 Auto Dealership customer service experience utilizing CDK Global and CRM computer programs
• Current 2018 BOC Call Center inbound/ outbound calling experience to promote customer service appointments
• Successful customer Product Quality Assurance account management
• Successful customer Product Quality Assurance problem resolution at customer's automobile production plant sites Operations
• Management of all customer account product quality issues to resolve issues to customer's satisfaction.
• Supervision of GM Dynamometer Test Laboratory daily operations, personnel, engineering projects to meet department management directives, and complete project test schedule deadlines on time. Programs / Projects
• Robert Bosch Corp. Product Quality Engineering Technical Advisor to Ford Motor Company at customers production plant sites in U.S. and Mexico for the Ford Focus pilot and production vehicle builds for retail sale.
• Ford Motor Company Prototype Parts Coordinator for prototype Modular V6 Engine program to all Tier I Suppliers.
• Cadillac Engineering Northstar Engine Development Program Supervisor of Dynamometer Laboratory operations. PROFESSIONAL EXPERIENCE
Customer Service BDC Coordinator I Appointment Setter Grieco Ford Delray Delray Beach, Fl. 2018 Product Quality Engineering Customer Service Technical Advisor Robert Bosch Corp. Farmington, Mi, 1997 - 2000 Prototype Parts Coordinator to Tier 2 Suppliers Johnson Controls Plymouth, Mi. 1996 -1997 Prototype Parts Coordinator to Tier 1 Suppliers Ford Motor Company Dearborn, Mi. 1992 - 1995 Supervisor Senior Project Engineering Technologist General Motors Corp. Detroit, Mi. 1990- 1992 Senior Test Technician General Motors Corp. Detroit, Mi. 1988 - 1990 EDUCATION
Lawrence Technological University, Southfield, Mi. Industrial Management BS Degree Program 3 years completed Oakland Community College, Farmington, Mi. Auto Technology Associates Degree Program Credits transferred U.S. Army Engineer School Ft. Belvoir, Va. Nike Missile Equipment Specialist Graduated First in Class
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