Customer Service Accounting

Patti Ferguson

*** ******** ****** • Joliet, Illinois 60431 • 630-***-**** • *******@*****.***

Versatile, results-driven and multi-faceted professional with a wealth of cross-functional experience in administrative operations management, accounting and customer service seeks to secure and challenging new position within a progressive organization.

AREAS OF SPECIALIZATION

General Accounting:

• Process and maintain A/R, A/P, Payroll and G/L; analyze and review G/L accounts, ensuring accurate reporting and entry corrections; facilitate account reconciliations; maintain A/R files and up-to-d ate billing system.

• Post invoices and cash receipts to ledgers; prepare aged trial balance for month-end closings and reconcile against monthly trial balance; prepare and process week-, month- and year-end financial statements.

• Perform follow-up, billing, collection and allocation of payments, interfacing with clientele via telephone and e-mail to investigate and resolve issues; set up payment plans for eligible clients.

• Monitor client account details for non-payments, delayed payments and other irregularities. Maintain government contracts, SAM and CAGE requirements

• Audit and process receipts, cash and adjustments; reconcile/scan bank checks and prepare deposits.

• Manage all G/L coding procedures; compare receipts and purchase orders to identify compile matching data.

• Comp1ete all payroll processing procedures: calculate pay from time sheets; approve and code reimbursement requests; review all entries for accuracy; research and resolve discrepancies as needed. Office Management & Administrative Functions:

• Proficient in recognizing operational components in need of enhancement; success in expeditiously evaluating all possible options and consistently implementing results-oriented solutions.

• Utilize cost-volume analysis to compare operating expenses/business growth and strategically develop short- and long-term goals, enabling organization to continuously grow while maintaining profitability.

• Understand the importance of time management and concentrated activity to meet high-volume productivity goals and strict deadlines; hold high standards for accuracy /policy /regulatory compliance.

• Ability to identify new opportunities, as well as implement changes within existing business practices.

• Maintain and control adequate inventory /supply levels at all times; interface with vendors to purchase new materials, and coordinate repairs and in-warranty equipment

• Highly-skilled in all aspects of HR governance, regulatory compliance, talent recruitment / development, staff management, employment /benefits package preparation and administration, worker's compensation, payroll and metrics, as well as policy/procedure development and implementation. Customer Service & Client Relations:

• Provide exceptional and diligent service to a diverse client base to maintain customer allegiance/loyalty.

• Establish long-term relationships with individuals by building trust /confidence and creating a comfortable environment to increase satisfaction and promote repeat business/referral generation.

• Frequently communicate with interdepartmental personnel with regard to current project status, as well as the identification / rectification of issues/ discrepancies; promote collaborative efforts to achieve goals.

• Provide basic remote tech support on KSU and VoIP phone systems. PROFESSIONAL CHRONOLOGY

FORWARD TELECOMMUNICATION SERVICES, INC Joliet, Illinois Operations Manager

1987 to Present

STEPPING STONES Joliet, Illinois

Addictions Counselor

1993 to1995

CREDENTIALS

TIA Convergence Technologies Professional

Computer Telephony Integration Certification

Sage 5Oc (formerly Peachtree) Accounting Certification Certified in multiple phone systems through Allworx, ITT and Vertical (formerly Comdial) Certified Alcohol and Other Drug Abuse Counselor (CADC) PROFESSIONAL DEVELOPMENT & EDUCATION

COLLEGE OF DUPAGE Glen Ellyn, Illinois

Completed most course work towards Associate's Degree; earned CADC certification. TECHNICAL ACUMEN

Proficient in the use of Microsoft Office Suite and Sage 50 Accounting; versed in QuickBooks Pro.

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