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Customer Service Representative

Location:
Zambia
Salary:
$12/Hours
Posted:
January 07, 2019

Contact this candidate

Resume:

CURRICULUM VITAE

• PERSONAL DETAILS

• Name: Patrick NKONGOLO MWAMBA

• Telephone: +260-***-***-***

• E-mail: ac740f@r.postjobfree.com

• Date of Birth: 19 September 1981

• Birth place: Congolese (DRC) Luena

• Sex: Male

• Marital Status: Married

• Status of Visa: Work Permit

• Nationality: Congolese (DRC)

• Current Professional Situation

• Trainer of French Program on Specific Objective in COMESA Secretariat 2011-2018

• Previous Professional Situation

• Bilingual Customer Service Representative 2007-2011.

• Responsible for Logistics and Maintenance at Painting Service warehouse 2006-2007.

• Academic Titles

• Post Graduate Diploma in Monitoring and Evaluation at Cavendish University 2017.

• Post Graduate Diploma in Project Management at Cavendish University 2016.

• Bachelor's degree in Industrial Economics at the University of Lubumbashi 2006.

• Certificate of Training:

-Certificat of Attendance in Phychosocial Counselling at University of Zambia 2018

-Certificat of Attendance of Systems Applications and Products in Data Processing from 1

st

to 13

th

Training center Lusaka,Zambia August 2016

-Certificate of Attendance in the training week '' Journées pour le Français '' organized by the Embassy of France Zambia and the Alliance Française of Lusaka from 24

th

to 29

th

August 2015.

-Certificate of participation in 15th Anniversary of Inter-Company Relay in the category 11.5 KM Individual Race 2013.

-Certificate of Attendance of the five days Global Entrepreurship Week in: Mentorship, Entrepreneurship, Partnership, Networking and practical business development by leading local self-made Entrepreneurs. 2009

-Certificate of Attendance in the French training session of the International Relations 2009.

-Certificate of Attendance in the Professional training for Interpreters and Translators from French to English and English to French 2008.

-Certificate of participation in the French language training program organized by the Alliance Française de Lusaka in collaboration with the French Ministry of Foreign Affairs 2008.

-Certificate of computer course in the following program: -MS Office, MS Windows, MS Word, PowerPoint, Excel, Internet.

.

• Work Experience

I. Trainer of Diplomatic and Technocrats in French on Specific Objectives (FOS) Promoting the French language and cultural and linguistic diversity, Promoting peace, democracy and human rights, Supporting education, training, higher education and research,Developing cooperation for sustainable development. Translator English to French In COMESA Secretariat 2007-2018 II. Host organizer committee for the 134th Inter-Parliamentary Union in Zambia 2016.

-Registration of delegates and badges distribution and other kit.

-Translation of documents from English to French and interpretation.

-In charge of logistic and Training all the Ushers according to their respective functions.

III. Bilingual Customer Service Representative 2007-2011.

-Answer back to back calls,inquiries,request and complaints which may require reseach and investigation to reach resolution and delivers superior customer service in prompt,respectfull and courteous manner to ensure concerns are resolved.

IV. Logistic and Maintenance at Painting Service LTD warehouse.

- Control the quality of all elements of the logistic course

- Plan and organize activities as part of the flow of goods

(receipt, storage, order production, shipping)

- Check the progress of the procedure in inventory management

- maintain contacts with suppliers, the purchasing department and the Sales department

- Translate trade policy into physical distribution

- Establish a management plan for logistical affairs

- Coordinate the activities of employees (in logistics)

- Control budgets for the store and external transport. 2006-2007 (Painting service LTD)

• Technical Skills

Profile:

-Knowledge in psychology and able to work in all standards of work.

-I have initiative to develop the sector of the work to which I’m engaged to.

-Ability to work under pressure.

-Taking personal responsibility

-Teaching

Language: -French Fluent

-English intermediate

-Swahili intermediate

-Lingala Mother tongue

Personal Interests:

-Gardening

-Going to movies

-Hiking

-Learning a Foreign Language

-Traveling

-Volunteer

I certify that all information given is true



Contact this candidate