Customer Service Manager

Mary L. Geinzer

Bethel Park, PA ***** 412-***-**** ********@*******.***

Summary

Managed day to day operation of the office as well as being was responsible for all commercial new business production, underwriting and pricing. Provided service and support to 175 agents in my territory. Established commercial account procedures for new agents including baseline policies and procedures for reporting and integrating software systems. As a company underwriter, I underwrote new business and renewals and maintained over 2,000 existing accounts. As a marketing specialist, my background included special emphasis on new clients, in the financial, contracting, manufacturing areas as well as marketing existing books of larger commercial accounts both standard and surplus lines. As a field auditor planned and managed workers’ compensation audits, in office and field, in accordance with PCRB regulations.

Professional Skills

Extensive Insurance Experience * Excellent Communication Skills Critical Thinking * Knowledge of Marketing Strategies & Tactic * Meeting Quality Standards for Services * Promoting & Selling Products or Services

Administrative & Clerical Procedures * Ability To Analyze Insurance Programs & Suggest Additions or Changes

Occupational Background

Lloyd, Inc. Munhall, PA

Customer Service Representative/Agent: June 2011 - November 2014

Farmers Fire Insurance Company, Inc. Bridgeville, PA

Special Agent/Office Manager: September 2007 - September 2010

Acceptance Insurance, Inc. South Park, PA

Agent/Office Manager: July 2007 - September 2007

Baily Insurance Agency, Inc. Washington, PA

Account Executive: February 2003 - July 2007

Southpointe Insurance Associates, Inc. Canonsburg, PA

Account Executive: March 2000 - February 2003 / August 1995 - April 1996

Giancola & Associates, Inc. Cranberry Township, PA

Commercial Accounts Coordinator: March 1998 - May 1999

Professional Licensure Designations

Licensed Property/Casualty & Life Agent

National Association of Insurance Professionals: CPIW designation. Past treasurer of local association.

Certificate of General Insurance from the Insurance Institute of America including INS 21, 22 and 23.

Completed CPCU 1 and 3.

Education

Carnegie Mellon University Pittsburgh, PA

Course work toward business major

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