Customer Service Assistant
Resume:
Angelina Victoria Carralero
Objective
Reliable and known for consistent and productive work ethic. Able to maintain an upbeat and positive demeanor in high-stress situations. Enthusiastic team player and fast learner, eager to learn new processes and techniques to enhance individual and team productivity.
Engaging and friendly service-oriented professional with a proven track record of customer conflict and complaint resolution. Quick thinker with an inquisitive attitude able to investigate and resolve account, product and service issues.
Skills & Abilities
●Highly organized
●Time management
●Attention to detail
●Dependable
●Results-oriented
●Communication skills
●Skilled researcher
●Proven leader
●Team building
Experience
Nov. 18 - Present. UPS Hollywood, FL
Package Handler
Work with team to assemble, seal, and load packages into correct trucks.Read and comprehend labels to ensure proper processing.Follow safety rules at all times. Lift parcels that weigh up to 75 lbs.Use scanners to track parcel information, such as receipt or condition.Sort items according to the destination.Ability to work with hand tools and loading equipment.Work efficiently to meet client and company expectations.
Dec. 16’ – Dec. 18’ Coral Springs Honda Coral Springs, FL
Service Advisor
Provide outstanding customer service in person and on call.Display an assertive attitude while assisting customer problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Maintains records by recording problems and corrective actions planned. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Aug. 16’ - Jan. 18’ Panera Bread Miami, FL
Barista
Welcomes customers by determining their coffee interests and needs.Educates customers by presenting and explaining the coffee drink menu; answering questions.Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.Generates revenues by attracting new customers; defining new and expanded services and products.Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Aug. 15’ – Nov. 16’ St Thomas Episcopal Parish School Coral Gables, FL
After Care Assistant
Supervising children in groups and individually. Working with children in a wide range of recreational and educational activities (i.e., homework help, tutoring, sports, table games, arts and crafts, computer room activities, etc.). Escorting children to various activity locations within the program. Helping children to learn appropriate social behaviors. Mediating conflicts presented by children. Maintaining daily attendance. Dismissing children from the program, ensuring they leave with requested caregivers.
Education
KAIZEN Beauty Academy Pembroke Pines, FL
Currently Enrolled
Communication
●Excellent written and verbal communication skills.
●Confident, articulate, and professional speaking abilities
●Empathic listener and persuasive speaker.
●Writing creative or factual.
Leadership
●Communication
●Motivation
●Delegating
●Positivity
●Trustworthiness
●Creativity
●Feedback
●Responsibility
References
Edilio Mederos
Friend (previous boss), St Thomas Episcopal Parish School
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