Customer Service Sales

JENNIFER J PERSONS

**** ***** **** ******, **************, IN 47130, 502-***-****, *********@***.***

PROFESSIONAL SUMMARY

Over 25 years comprehensive experience in retail, customer service, inventory control, employee management, and reporting. Passionate about inventory management and loss prevention. Demonstrates ability to overcome adversity and achieve results. Ethical, professional, and committed to quality service. Seeking a position in a fast-paced environment.

SKILLS

Excel, Word, and Power Point

Account reconciliation

Inventory Management

Stratawise

Attention to detail

Loss prevention

Tel-net

Payroll and tax reporting

Internal audit preparation

Oracle

Strong communication skills

Motivational leader

Fork truck operation

Hydraulic hose assembly

Paint color match and mix

Brake lathe operation

EXPERIENCE

Client Program Specialist Ingram Micro Mobility Jeffersonville, IN

(Contract through Elwood Academy)

Audit BOLs for missing information

Respond to email to ensure customer satisfaction

Communication bridge between customer and operations

Load ASN lists to planning team

Provide tracking and details to customers

Provide information to ensure orders are processed by ship dates

Investigate to provide missing information or correct information in process

Convert information from customer format to operations format

V-look up

Receiving Lead Trinity Logistics Corporation Muscatine, IA

Nov 2018- Present

Mar 2017 – Oct 2018

Maintain log for foreign container and domestic truck shipments.

Assign employee tasks daily and monitor work completion.

Unload shipping containers and domestic trucks.

Receive material goods and check goods against packing lists for accuracy and quality.

Inspect pallets for size, weight, and available locations in warehouse.

Log material quantities, lot numbers, and country of origin.

Label product with missing or incorrect information.

Prioritize shipments by order of importance and FIFO.

Create purchase order receipt issue (PORI) reports.

Maintain PORI reports and complete receipts when resolved.

Investigate errors and resolve.

Sales Fastenal Sebring, FL

January 2015 - January 2017

Accepted and processed customer payments in cash, credit cards and checks, checking for validity

Perform customer service by assisting customers on the floor.

Performed cycle counts of inventory in the store and at customer sites.

Organized product at customer sites to ensure customer satisfaction of product availability and cleanliness of product areas.

Manage movement of products in and out of facility.

Receive daily product shipments and stock products.

Manager Genuine Parts Company Louisville, KY

September 1991 - November 2014

10 years corporate, 13 years independent franchise

Muscatine, IA -- Iowa City, IA -- Shelbyville, KY--Taylorsville, KY--Louisville, KY

Managed store facilities and employees.

Inventory management.

Outside sales.

Audit preparation and reporting.

Completed daily sales reports and accounted for financial deposits.

Achieved sales, profit, and inventory quotas for multiple years.

Triple Crown achiever in 2011.

Completed LEAP training in 2000.

Completed AMI Shop Operations program in 2001.

EDUCATION

Master of Science in Accounting

March 2017

University of Phoenix, Tempe, AZ

3.81 GPA

Delta Mu Delta: Business Honor Society

Bachelor of Science in Business Management

March 2013

University of Phoenix, Louisville, KY

3.73 GPA

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