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Manager Customer Service

Location:
Middletown, NY
Salary:
70000
Posted:
January 03, 2019

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Resume:

Huguenot, NY *****

845-***-**** – Cell

ac73xl@r.postjobfree.com

RONALD D. WILLIAMS

BRANCH MANAGER / MATERIALS MANAGER / PLANT MANAGER

WAREHOUSE MANAGEMENT / LOGISTICS

Accomplished Manager with years of experience managing and organizing efficient facilities. Able to adjust quickly to all levels of customers needs to insure the highest level of Customer Service at all times. Successfully kept costs under control and within the budget guidelines. Exceptional communication skills with all levels internally from employees to upper management and externally from vendors to customers.

PROFESSIONL EXPERIENCE / SKILLS

• Created and controlled the yearly budget and kept costs within the budget for over 10 years.

• Managed full time and temporary employees on a daily basis handling all personnel issues.

• Managed multi-million dollar inventories with a 99.9% accuracy level.

• Authorized all purchasing of supplies and services for the entire distribution facility.

• Monitored daily inbound scheduling to insure materials arrived on schedule for sales.

• Monitored daily outbound to insure timely shipping to meet customers schedules for delivery.

• Handled all Human Resources issues locally including payroll, hiring, yearly performance reviews and

yearly wage increases and terminations with reporting back to our headquarters to insure legal compliance.

• Leader of Safety Committee to insure all OSHA compliance and safety was kept a “priority one” at all times.

• Support all phases of manufacturing process through reporting and process improvement.

SELECTED ACCOMPLISHMENTS

• Recognized for bringing inventory accuracy from 69% to 99.9% accurate for multimillion dollar

inventories.

• Recognized for bringing vendor compliance charges under control from approximately

$100,000 per year to under $1,000 per year.

• Well known as a trouble shooter and the go to person whenever a solution was needed for all

situations from customer, operational or personnel issues.

KEY STRENGTHS

• Inventory Management • Safety Training • Process Improvements

• Six Sigma (Black Belt) • Purchasing • Cost Savings

• Analytical Information • Standardization Process • Smartway Transport Partner

• Vendor Compliance • OSHA Compliance • Annual Budgeting

• Customer Service • Human Resources • Payroll

RONALD D. WILLIAMS Page 2 of 2

PROFESSIONAL WORK HISTORY

10/2017 – Present SC Management, Inc. Warehouse Manager

7/2010 – 2/2017 Symrise, Inc. (Formerly Belmay, Inc.) Materials Manager/

(Facility Closed) Inventory Manager/

Logistics Manager

11/1989 – 12/2009 Nissin International Transport U.S.A., Inc. Branch Manager

(Sharp Electronics Corporation)

(Facility Closed)

TECHNICAL SKILLS

• Microsoft Office • Outlook • AS400

• SAP • Oracle • Mapics

CONTINUING EDUCATION / TRAINING

•“SIX SIGMA COURSE” (Black Belt) – Completed in “2005”

•Orange County Community College – Business Management/Accounting (1 year)

•OSHA Training (30 hour Course) – “2016”

•Key Productivity Center – “Better Warehouse Management Through Inventory Control”

•Safety Dynamics, Inc. – “Forklift Operator’s Training Course”

•CTPAT (Customs Trade Partnership Against Terrorism) Training Course

•Fire Safety Training Course

•HR – Hiring the Right Candidate Seminar

•International Maritime Dangerous Goods Training



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