Customer Service Sales
Resume:
ROBIN PEICZARKA
Dayville, CT 06241
860-***-**** (H) 860-***-**** (C)
***********@***.***
SUMMARY
A high energy, process oriented management professional with strength and passion in operations, customer service, logistics and process management/improvement. Base of experience is in management of operational systems, customer service, administration, sales, continuous process improvement, business analysis, data management, and project management.
SOFTWARE KNOWLEDGE
Microsoft Word, Excel, ERP including Oracle, BPCS and MPCS, PowerPoint & Access; SQL queries, Visio
PROFESSIONAL EXPERIENCE
Darlington Fabrics, Westerly, RI 2014-2018
Manager of Customer Service
Operational/Customer Service Department responsible for customer delight, order processing, order maintenance, inventory control and all logistics, both domestic and international. Manage the fabric allocations and movement to fulfill customer requirements.
Re-designed department work flow to increase quality of the department output of the BPCS system
Lead team for ISO implementation
Created metrics and tracking for production/shipping
Reduced unallocated inventory to 5000 yards from 90,000 yards
Introduction of monthly order sales projections and sales administration reporting and monthly sales projection management
NATIONAL MARKER, Slatersville, RI 2008-2014
Manager of Inside Sales
Operational/Customer Service Department responsible for market presence, excellence of service, creation and margin decisions of all quotations, order entry, and order follow-up. Responsible for the communication of and driving market needs through the NMC organization. Additional responsibilities included return authorization process, credits and process improvement.
Led team to design and implement scheduling of orders and metrics to identify corporate on-time shipment.
Established a streamline approach to quick response on all requests.
Created and implemented a cost/sales metric tool.
Led team and implemented a process to capture shipping methods and ‘reasons for agreement’ to manage shipping costs.
Designed and implemented freight, collections and change order processes to create consistency and set a foundation for quality in the front end management of the business.
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ROBIN PEICZARKA Page 2 of 2
860-***-**** (H) 860-***-**** (C) ***********@***.***
PROFESSIONAL EXPERIENCE (continued)
BROOKS-ECKERD PHARMACY, Warwick, RI 2006-2008
Manager of Merchandise Administration
Operational department responsible for supply chain item engineering/maintenance, planogram coordination, recall management, vendor agreement management and process owner for vendor billing, store support for 1800 stores, category management support and special projects.
THE ROBBINS COMPANY, Attleboro, MA 1990-2005
Director of Customer Services Design and Implementation (1995-2005)
Responsible for three operational areas that promoted, designed, implemented and managed customized service, product and software solutions for Fortune 500 employee recognition programs.
Designed the customer services and results measurement and management.
End-to-end process and data management.
Contractual financial tracking and reporting.
Performed sales role for bid requests.
Provided market feedback from customers to Senior Marketers.
Team member and change agent in re-engineering business processes for data management, customer service and product engineering/supply chain
Member of leadership team who defined corporate Key Performance Indicators for all functional areas
Led team that redesigned a process and direct market piece that resulted in $1.3M of revenue in a 66% reduced time period
Led team that redesigned the customized program implementation process reducing the development cycle from eight weeks to four weeks.
Developed script and data flow of automated order system
Order entry Super-user in Oracle and Custom multi-relational database system
Led team to convert engineering systems, costing systems and creation of customer specifications database.
PROFESSIONAL DEVELOPMENT
Project Management Boot Camp, Certificate of Completion, 2004
DISC Training
Dale Carnegie Presentations, Certificate
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