ANKIT KAPOOR

Mobile: +91-999*******, E-Mail: ac73wk@r.postjobfree.com

To seek a meaningful & challenging career in a dynamic organization so that I get a chance to prepare myself for higher responsibilities through self - development.

SNAPSHOT

Working with Aricent Group as Service Management Associate (Post Sales Account Management) for Client Cisco TAC.

ITIL Foundation Certified in IT Service Management.

CCNA - OSI,TCP/IP Model, Basic Knowledge of - Router, Switches, Routing Protocols, Switching -VLAN, VTP, STP; Basic functionality & troubleshooting of UCS server (UCS-C & UCS-B).

MBA (distance learning for professionals) from IMT Ghaziabad, India.

B.Tech in Electrical and Electronics from Lingaya’s Institute of Management and Technologies (MDU).

Hands on SalesForce tools including pulling reports and forming trends for sales team.

Areas of expertise- Incident Management and Analytical skills, Customer Service, Escalations Management, Account Management, Partner/Customer Management, Problem Management.

WORK EXPERIENCE

ARICENT GROUP (Formerly Aricent Technologies Holdings Ltd.) PROJECT: Cisco TAC

APJ Sales Operations - Post Sales Tracking Specialist- Cisco PSTS (May 2014- Present)

Working directly on behalf of the Cisco Sales Engineering and Cisco Accounts team as PSTS specialist for entire Asia Pacific Region.

Taking over critical scenarios and escalations from Cisco Accounts/Sales team and helping identify all technologies/teams from within the entire Cisco ecosystem that need to be aligned to get the situation handled with least impact. Allocating resources from the same and overseeing their progress to ensure minimal avoidable delay.

Acting as a liaison between High End Customers, Cisco Partners, Cisco Accounts/Sales Team and the various entities within Cisco Ecosystem (namely, Cisco TAC, BU, Entitlement and so on) and taking ownership of all post sales tracking assistance on behalf of Cisco AM/SE Team.

Mobilizing the appropriate resources in order to ensure that the Service Requests logged by Customer/partners are driven to an expedited resolution. Thorough with Process and Policies.

Maintaining invaluable data for all events of engagement which help provide important precedent as well as provide a foundation for future business intelligence (trend analysis and early detection of possible red flags).

Doing analysis for major business strategic accounts i.e. Case Histories, Problem areas and Trainings Identification for Partners & SEs.

Helping maintain and collate historical data for SEs and AMs, based on which trending concerns and repetitive problem areas can be reviewed and shared with clients, helping optimize the overall Cisco deployment.

Success of the project has saved the Cisco Accounts team in Millions since FY12 and lead to expansion of the project to other territories including UK, Germany, APAC and India.

Received several client appreciation mails and accolades for performance, including Top Monthly Performer for the entire team multiple times.

FIDELITY INVESTMENT LIMITED (FIL), Sector-39, Gurgaon

IT Service Support and CSA (January – December 2013)

Responsible for networking, installation and maintenance services.

Responsible Re-Registration of clients account. Work related to transferring the funds.

Responsible for new accounts creation for the client. Buying and selling of funds.

Investigating & resolving complex problem related to application at our end & if necessary assigning it to specific application IT support team.

Resolving the data flow issues within the different applications.

To install, configure & troubleshoot different software applications.

Resolving user software and hardware issues.

Have worked in two departments within FIL.

AARJAY Cable Wire Pvt. Ltd, Bavana Industrial Area, Delhi

Quality Analyst (GET)

To carefully check the conformance of incoming raw materials to their specifications, all the way through the production and fabrication of the final finished goods.

EDUCATION

Lingaya’s Institute of Management & Technology, MDU, FARIDABAD

B.Tech in Electrical and Electronics Engineering 2008 - 2012

Training:

First Industrial Training (6 weeks)- Bharat Electronics Limited (BEL), Ghaziabad.

Second Industrial Training (6 weeks)- NTPC, Badarpur.

Project: Heart - attack detection using pacemaker

Activities:

Event Coordinator, Green Olympiad

Event Manager, Fine arts committee in college zest – 2011 & 2010, Managed accounts for college zest – 2009, Inter college Tech-Fest conducted by IEEE.

Served as treasurer for IEEE society.

RYAN INTERNATIONAL SCHOOL, DELHI

Higher Secondary Certificate, May 2008

Secondary Certificate, May 2006

Personal Profile:

DOB: 15/OCT/1990

Sex: Male

Languages Known: English, Hindi and Punjabi

Contact this candidate