Manager Front Office

AHAD LATIF

**** *********** ** ** *****, NY *****

Cell 917-***-****

**********@*****.***

A CHALLENGING HOTEL NIGHT MANAGER/AUDITOR POSITION WYNDHAM CLUB/HOTEL NYC – MAR 2015 TO PRESENT 212-***-**** OVERNIGHT MANAGER/FSD

DUTIES AND RESPONSIBILITIES

Act as the Manager on duty for all guest issues and hotel staff and supervise nightly operations

Perform all night audit, handle all guest issues and resolve all problems

Manage staff of bellman, security, houseman & guest service agent

Review the room variance report and check for questionable rates

Balances all credit card and direct bill payment before transferring to city ledger

Tour public area and ground to ensure the appearance of such areas reflects highly on hotel

Print reports for the start of business day, for the General manager, Front Office,

Housekeeping, Food and Beverage, Reservations, Security and Eng dept

FOUR POINTS BY SHERATON, NYC - OCT 2012 MAR 2015

OVERNIGHT MANAGER/FSD 212-***-****

DUTIES AND RESPONSIBILITIES

Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety, respond and act on all guest issues and complaints

Manage staff of bellman, security, houseman & guest service agent

All guest receive prompt and professional attention and are greeted upon arrival

Tour public area and ground to ensure the appearance of such areas reflects highly on hotel

Balances all credit card and direct bill payment before transferring to city ledger

Perform all night audit, handle walked guest and resolve all problems

Ensure that all guest charges are posted accurately to the guest folios

SETON HOTEL, NYC – SEPT 2011 TO APRIL 2012

NIGHT AUDITOR 212-***-****

DUTIES AND RESPONSIBILITIES

All guest receive prompt and professional attention and are greeted upon arrival

Balances all credit card and direct bill payment before transferring to city ledger

Print and file registration-card for all next day’s guests

Review log-book for any action or messages passed on by previous shift

Ensure that all guest charges are posted accurately to the guest folios

run and verifies pre-audit steps to make sure final update accuracy HILTON CLUB/HOTEL NYC- MAY 2009 TO MAY 2011

NIGHT AUDITOR 212-***-****

DUTIES AND RESPONSIBILITIES

Review the room variance report and check for questionable rates

Balances all credit card and direct bill payment before transferring to city ledger

Print and file registration-card for all next day’s guests,and dept folio

Run and verifies pre-audit steps to make sure final update accuracy

Packages all night audit work for review by the hotel Accountant

All guest receive prompt and professional attention and are greeted upon arrival

Print reports for the start of business day, for the General manager, Front Office, Housekeeping, Food and Beverage, Reservations, Security and Eng dept

Ensure that all guest charges are posted accurately to the guest folios EOS AIRLINES, PURCHASE, NY- MARCH 2005 - MAY 2009

FLIGHT OPERATIONS SUPERVISOR 1-888-***-****

DUTIES AND RESPONSIBILITIES

Computes the amount of fuel required for the safe completion of flight according to Type of aircraft, distance of flight, maintenance limitations, weather conditions and Minimum fuel requirement prescribed by federal aviation regulations

Analyzes and evaluates meteorological information to determine safety of flight and to select the most desirable and economic ATC route of flight Prepares flight plan containing information such as maximum allowable takeoff and Landing weight, WX report, field conditions

PLAZA HOTEL,NYC- JAN 2004-JAN 2005 212-***-****

NIGHT MANAGER/AUDITOR

DUTIES AND RESPONSIBILITIES

Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety, respond and act on all guest issues and complaints

Supervise staff of bellman, security, houseman & guest service agent

Tour public area and ground to ensure the appearance of such areas reflects highly on hotel

Check arrivals reports for guest preferences to ensure satisfaction

Run and verifies pre-audit steps to make sure final update accuracy

Print reports for the start of business day, for the General manager, Front Office,

Housekeeping, Food and Beverage, Reservations, Security and Eng dept DORAL PARK AVE HOTEL,NYC- MAY 2000-JAN 2004

NIGHT MANAGER/AUDITOR 212-***-****

DUTIES AND RESPONSIBILITIES

Act as the Manager on duty for all guest issues and hotel staff and supervise nightly operations

Perform all night audit, handle walked guest and resolve all problems

Manage staff of bellman, security, houseman & guest service agent

All guest receive prompt and professional attention and are greeted upon arrival

Review log-book for any action or messages passed on by previous shift

Ensure that all guest charges are posted accurately to the guest folios

Packages all night audit work for review by the hotel Accountant E D U CATION

1996-1998 - Academics of Flight, Sunnyside, New York - FAA Approved Flight Dispatcher Program.

2005-2007 - P.C.D.I-School of Hotel & Restaurant Management- 2 years on-line Certificate Program

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