Customer Service Sales

MARGARET LIU

San Francisco, CA 415-***-**** *******@*****.***

QUALIFICATIONS

Possess over 26 years of administrative experience in the hospitality industry.

Working knowledge of Microsoft Outlook, Word and Excel.

Ability to successfully prioritize, organize and multi-task.

Exceptional customer service and follow through skills.

Ability to adapt to changing work environments and management styles.

EXPERIENCE

Hotel Kabuki, A Joie de Vivre Hotel, San Francisco, CA May 1991 – April 2018

Sales Coordinator

Assisted Director of Sales and Sales Managers in managing group files in a full service boutique hotel.

Turned over Definite groups to Events Department, obtained web links for online reservations for clients, charged deposits and prepayments for groups.

Managed groups with no functions such as entertainment, tour and travel and other rooms-only groups.

Processed room lists and coordinated group needs including bus parking, breakfast coupons and VIP amenities.

Generated Group List, Resumes and Event Summary Report for weekly staff meeting.

Answered incoming calls for Sales Department and responded to inquiries regarding room and rate availability.

Created gift certificates and was point of contact for reservations when gift certificates were redeemed.

Accounting related duties included logging check payments received and processing commission, rebates and complimentary rooms earned at end of stay and/or event.

Ordered and maintained inventory of office supplies for Sales and Events Departments.

Provided backup support as the Events Coordinator and assisted Events Department while she is out of the office.

Foot Locker, San Mateo, CA 1990 to 1991

Assistant Manager

On-site manager for high volume retail outlet.

Responsible for staff orientation and supervision as well as inventory management.

Skasol, San Francisco, CA 1988 to 1990

Customer Service Representative

Processed customer orders from entry through shipment.

Verified, expedited and tracked customer orders and managed customer files.

EDUCATION

Master of Business Administration

Golden Gate University, San Francisco, CA

B.S. Business Administration, Marketing

California State University, East Bay, Hayward, CA

Academic Honors: Dean’s List

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