Sarah Lampe

***** ***** ***, ****** *********, California, 91737 * 909-***-**** * ac73sm@r.postjobfree.com WORK EXPERIENCE

Milrich Virtual Professionals and Wholesaler Masterminds Schedulers, Rancho Cucamonga, California Director of Sales and Relationship Management, Nov 2016 - Present Developed a cold call scheduling program based off client need (still in Beta Test stage) that increased cold call appointment metrics by 50%.

Determine price schedules and discount rates.

Monitor customer preferences to determine focus of sales efforts. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Along with the Director of Scheduler Relations revamped training protocols leading to a 32% increase in client satisfaction when working with a rookie scheduler. Increased Revenue by $150,000 in 2017 and by an additional $250,000 in 2018. Resolve customer complaints regarding sales and service. Increased client retention through quality assurance calls and quarterly client account review calls while only adding labor cost to the unbillable expenses.

Use LinkedIn to market to and identify quality prospects in the financial industry who would likely use a scheduler. Developed a marketing process for our virtual assistant services that uses the skills of current employees and independent contractors to help target prospects whose job orders we could fill immediately. Through staff development added four new sales team members who were able to increase incoming prospects by 400% while still only devoting five to ten hours weekly to their sales role. Signed 13 new client accounts in September 2018 adding a total of 350 monthly billable hours. Scheduler and Mentor, Aug 2015 - Present

Assign work schedules, following work requirements, to ensure quality and timely delivery of service. Train workers in proper operational procedures and functions and explain company policies. Analyze and record personnel or operational data and write related activity reports. Schedule client and prospect meetings for all assigned clients and assist in managing an effective territory rotation. Century 21 Town and Country, Ontario, California

Real Estate Salesperson (Part Time), Jul 2015 - Present Advise clients on market conditions, prices, mortgages, legal requirements and related matters. Promote sales of properties through advertisements, open houses, and participation in multiple listing services. 100% close rate on all accepted offers to purchase with an average closing time of 10 days for cash offers and 35 days for financed offers.

Receive a minimum of one client referral from every client I've worked with. Career Development Coordinator, Apr 2014 - Jul 2015 Identified successful agents to market our brokerage to eventually sign as sales agents under the TNC brokerage. Hosted Career Night to explain the role of the real estate sales agent to potential new licensees and assist them in obtaining a California Real Estate License.

Educated Solutions Corp, Menomonee Falls, Wisconsin Community Relations Specialist, Jul 2012 - Feb 2013 Worked for Kohl's Corporate

Assisted Non-Profits with completing grant applications for the Kohl's Associates in Action program. Assisted the Community Relations Manager in charge of the Kohl's Cares for Kids project in inventory and organization of the community relations department warehouse. Loaned out to other departments for ad hoc project work. Purchasing Specialist, Nov 2011 - Jul 2012

Worked for Kohl's Corporate

Created all purchase orders for the New Store/Remodel team as well as for all Capital Projects. Resolved individual store issues and ordered new products to rectify order discrepancies. The Iron Horse Hotel, Milwaukee, Wisconsin

Human Resources Assistant, Nov 2010 - Nov 2011

Worked with 25 vendors to assist in our first ever employee Health Fair that was attended by over 75% of the staff. Through proactive recruitment and a job fair filled an additional 20 seasonal food and beverage positions in a 2 month period to assist with the influx of summer patrons. Created and presented benchmark reports to the entire executive team along with staffing and coaching recommendations.

Administered new hire orientation and tracked new hire progress through the TECTON approved training. Prepared documentation for and presented at the one unemployment hearing during my tenure to obtain a successful denial of employee unemployment claim.

Direct support for the Executive Director of Human Resources. Assisted in the screening and hiring of all hotel personnel including a new Managing Executive Chef, Creative Executive Chef, Chief Engineer, Director of Housekeeping and new General Manager. AMF Bowling Centers, Waukesha, Wisconsin

Assistant General Manager, Oct 2007 - Sep 2009

Floored the 2008 USBC Youth Tournament.

Worked with Food and Beverage manager to provide a limited service tournament menu to ensure the staff could keep up with food and beverage demands during high volume times. Obtained C Mechanic's certification as well as worked with Facilities Manager to consistent lane conditions for tournament, league and recreational bowlers.

Worked with at risk leagues to test oil patterns to aid in the retention of flooring their leagues year to year. Acted as Interim GM in the absence of an assigned General Manager. Negotiated new vendor contracts in the absence of a General Manager. General Manager, Sep 2009 - Oct 2010

100% retention of all Leagues from the previous year. Negotiated the return of two Leagues that had previously left. Through empowering the front desk to develop and floor their own leagues, floored four new regular season and seven mid season leagues.

Increased league bowler lines bowled by 120 over prior year in the fall of 2009. Increased prior year revenue while decreasing expenses in 4th quarter of 2009 allowing all managers to bonus for the first time in over 3 years.

Brought down liquor cost by 20% through the implementation of using posi pours in the nightclub. Negotiated rental fees for all Hall rental agreements. EDUCATION

St. Norbert College, DePere, Wisconsin

Biological Sciences

ADDITIONAL SKILLS

Salesforce, Hubspot, Infusionsoft, Wordpress, Microsoft Suite, Google Suite, and Paychex HR experience. Payroll, P&L review and analysis, Negotiating contracts, Recruiting, Sales, Management, Staff Development