Administrative Assistant / Receptionist

Racquel Magtoto

****************@*****.*** 587-***-**** Calgary, AB

SUMMARY

Comprehensive customer service professional with 11 years in retail industry and personal support services. Developed ability to establish rapport and deal effectively with people at all levels in diverse and fast phase environment. Proven results working under pressure as a team member or independently handling well highly confidential information.

SKILLS AND KNOWLEDGE

Excellent Communication Skills Intermediate in MS Excel

Bilingual (English & Tagalog) Intermediate in MS Outlook

Planning and Scheduling Skills Intermediate in MS Power Point

Multitasking and Prioritizing Skills Intermediate in MS Word Great interpersonal Skills

WORK EXPERIENCE

Administrative Support October 1, 2018 – November 9, 2018 (Contract)

Residential Tenancy Dispute Resolution Service

(Service Alberta)

Ensured accuracy in data entry using the perspective software daily

Verified all details, using the working copies of the Payment Received Report

Processed orders, filed, photocopied and faxed all order copy outside Calgary daily

Printed up to 100 forms, tip sheets, affidavits, etc. daily

Mailed up to 30 outbound mails daily

Received and checked inbound mail and distributed to designated person or files daily

Stocked up the photocopiers with paper daily

Shred documents daily

Filed up to 50 order documents, evidence copy and affidavits daily

Ensured clients and business profile confidentiality

Administrative Assistant / Receptionist July 2018 – September 2018 (Practicum)

Cerebral Palsy Association in Alberta

Greeted up to 20 clients daily and assisted them to meet their needs

Ensured clients, donors and business partnerships profile confidentiality

Maintained a clean and enjoyable environment daily

Filled up to 50 staff expense reports and 30 staff time sheets and up to 80 company expense report

Coordinated and distributed up to 20 incoming mails daily

Sent up to 50 outgoing mail daily

Scanned, printed, faxed and photocopied documents daily

Organized and labeled volunteers and staff document files

Answered and transferred up to 15 phone calls per shift

Printed weekly staff time sheets

Customer Service Associate Oct 2013 – present (Part-Time 7 hours every Saturday)

Sobeys Liquor Store Calgary, AB

Greeting 50 - 80 visitors per shift, assisting them with their needs and handling customer complaints according to company policies

Answering up to 50 phone calls daily, creating task list, scheduling and booking appointment in Outlook calendar

Monitoring customer satisfaction level and collaborating with the sales team to develop efficient methods to increase revenue

Customer Service Associate Nov 2010 – Oct 2012

Walmart Calgary, AB

Interacted with up to 100 customers daily, processed and solved their queries

Provided customer service for refund and exchange routinely processing billing and cash transactions

Maintained accuracy and attention to detail while working with frequent interruptions

Personal Assistant / Caregiver Jun 2007 – Sep 2013

Private Residence, Calgary, AB

Planned, scheduled and attended with a client appointments and meetings, took notes and meeting minutes

Documented, files and reported changes and fluctuations in client’s health state and status

Established and maintained procedures for open communication between families and health care professionals regarding client’s medical and emotional condition

Administered client’s medication and assisted with the personal care procedures

EDUCATION AND TRAINING

Job Ready Employment Skills Program Apr – September 2018

Calgary Immigrant Women’s Association, Calgary, AB

Bachelor of Computer Science 2004

Divine Word College, San Jose, Philippines

Caregiver Training Course 2004

Fil-Canadian Caregiving, Makati, Philippines

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