Mrs. Leo Villa-Monroy

***** ** *** ******

Miami, FL 33182

305-***-****

ac73qt@r.postjobfree.com

My primary goal is to continue utilize my resourceful capabilities in order to achieve a long-term in a professional environment.

Education:

Miami Dade Community College Associate of Science in Travel and Management

Work Experience:

Florida Beauty Express April 2015 – Present

In charge of maintaining existing accounts regarding claims, short /over payments. Responsible of collecting past due amounts of outstanding accounts over 30,60, 90 and even 120 days. Resolve customer billing issues to insure payment in a timely manner. Reply to their requests whether is a statement, invoice, POD or Bill of Lading. Work with the sales dept. and others to ensure customer satisfaction. Edit customer profile as requested. Customer service is required to provide the outmost quality of service when maintaining the account. It is important to know all the aspects of the company. From customer service to sales to working with the CFO of the company. To be organize and prioritized is required.

Sacks Fifth Ave. Oct 2013 – April 2015

Sales Associate / Customer Service.

Responsible for opening or closing registers as required.

Handle cash on a daily basis, make payment to various accounts.

Encourage new sales and provide great customer service.

Replenish the department as needed. Help with inventory.

Lord and Taylor. Jan 2012 – June 2013.

Visual/Sales/Cashier/Customer Service

Provide Excellent Customer Service

Encourage new sales and make daily goals.

Handle cash in a daily basis open or close as required.

Balance registers.

Open credit cards receive and process credit card payments.

Recommend, select and help locate merchandise for customers’ needs and desires.

American Nicaraguan Foundation. June 2011 - Dec 2011. (Contract)

Accounting Clerk/B2B Collections/Customer Service

. Update customer profiles.

Responsible for posting cash, checks, credit card payment and wire transfers.

Reconcile month by month all entries with the bank from 2005 to 2010.

Make daily calls required to fundraising members

B.E. Aerospace. Jan 2008 - March 2011.

Accounts Receivables/B2B International Collections/Customer Service

Maintain up to date billing system.

Follow up on collection and allocation of payments.

Reconciliation of accounts, maintain customer files and make sure of any irregularities on none payments or late payment.

Prepare and submit customer invoices also post cash, checks, credit card or wire transfer payments.

Assist with month end and quarterly closing.

Responsible for posting RMS, Credit and Re-bills and any refund to customers.

Organizational skills as well as problem solving required.

Handle over 300 accounts and make over 80 calls a day while solving problems for customers.

Temp for several Companies from 2008 to 2010.

Intec Inc. March 2008 - Jun 2008. (Company relocated to N. Carolina)

Traffic Coordinator/ Customer Service

Process documentation in order for shipment to be process on time.

Handle allocations, manifest, bill of landing.

Monitored shipments and meet customers expectation.

Responsible to arrange trucking company, airline and/or marine company deliveries as required.

Make collections calls.

Process orders from customers and warehouse receipts when necessary.

Responsible to follow up on every account and make collection calls as required.

Thompson Line. (Division of Tropical Shipping) Nov 2004 - Oct 2008.

Account Receivables/B2B Collections / Customer Service

Provide excellent customer service.

Informed customers when cargo was ready to be picked up at customs.

Filled out proper forms to provide customers with refunds and provide avenues to either released or hold cargo depending customers credit history.

Make a minimum of 40 calls a day.

Responsible to follow up on every account and make collection calls as required.

United Parcel Service. April 1991- Nov 2004

Customer Service/Preload Clerk Supervisor.

Provide excellent Customer Service regarding any query the customer had regarding their shipment.

Entered package information and processed pertinent information for package delivery.

Other duties included data entry for any damages, will calls, futures and return to shipper.

Professional Skills:

Bilingual in English and Spanish.

Computer literate in Microsoft Outlook, Excel, Mass 90, Sage, Eudora/MMAERO, Truck Made.

REFERENCES:

Available upon request.

Contact this candidate