Customer Service Sales
Resume:
GWENDOLYN BRANCH
**** ****** ***** **. *** ****
Yorkville, Il 60560
***********@*****.***
QUALIFICATIONS
Dependable self-starter experienced in customer service, account management, manufacturing production, assembly, quality assurance and machine operations. Responsible and hardworking Customer Service Rep and Warehouse Worker who can collaborate with a team and produce quality work on tight deadlines. Seeking a Moderate to Professional Level position where I can utilize my customer service skills and warehouse experience coupled with team building capabilities in a productive environment.
PROFESSIONAL EXPERIENCE
Extremely quick learner *Exceptional communication skills *MS Windows proficient *Strong client relations *Training development aptitude *Proficient in cash management *Effective leader *Customer service oriented *Customer relations specialist *Quality assurance and control *Material handling expert *Assembly line production *Production procedures *Exceptional organizational skills *Interpersonal skills Microsoft applications skills *Shipping and receiving professional *Warehouse and fulfillment *Current Forklift, Reach Truck, Cherry Picker Certification *Certified Pallet Jack Operator
WORK HISTORY
CUSTOMER SERVICE LEAD
INSIGHT GLOBAL/DYSON 10/2018-PRESENT
Deescalate customer calls. Place orders for customers. Lead team towards positive reinforcement strategies while training them on how to communicate on calls.
WAREHOUSE LEAD
CARDINAL HEALTH 06/2017-10/2018
Pick orders for hospitals and pharmacies and make sure they are shipped out on time
Warehouse Customer Care Rep
MCKESSON CHICAGOLAND 05/2017-06/2018
Operate or assist with the operation of machinery and equipment utilized in the production process. Use basic hand and cutting tools. Lift and transfer raw material, finished product and packed materials from conveyors and tables. Ensured timely response in picking and packing of reorders. Accurately read, understood, and carried out written instructions. Unpacked and assembled all new merchandise using variety of power tools. Used hand tools to change worn cutting tools.
SHIFT LEAD
WALGREENS 04/2016-05/2017
Responsible for loading/unloading trucks for the purpose of receiving stock. Counted cash drawers and made bank deposits. Managed staff of 12 sales associates. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Planned budgets and authorized payments and merchandise returns. Completed profit and loss performance reports. Trained and developed new associates on POS system and key sales tactics.
CITY CARRIER/SUPERVISOR
USPS 06/2012-07/2015
Provide a high level of customer service. Responsible for stocking, sorting, and rotating merchandise. Translated business needs and priorities into actionable logistics strategies. Gathered, logged and monitored all shipping data case and sort mail and deliver mail assigned carrier routes, made sure all parcel was on time.
ACCOUNT MANAGER
TigerDirect 03/08-12/10
Set up lines of credit for companies along with managing their spending. Placed client orders for electronic needs.
HIV/AIDS PEER EDUCATOR
EDUCATIONAL BACKGROUND
Triton College 6/1999-05/2002
Business management
Northwestern Business College
Health & Human Service
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