Customer Service Administrative Assistant

Lida Taroian

801-***-**** ********@*******.***

PERSONAL SUMMARY:

An experienced and confident Administrative Assistant with strong office and customer relation skills. Exceptional ability to build trust and effectively resolve office concerns. Able to prioritize and organize and adjust to the workflow. My enthusiasm and work ethic motivate me and contribute to team success.

SKILLS AND QUALIFICATIONS:

• Effective listening and verbal communication skills

• Outstanding in the complete range of office skills, typing, copying, filing, staff support

• Creative problem solving skills

• Proficient in Farsi, Armenian, Dari

• Experienced and awareness with various cultural differences EMPLOYMENT HISTORY

Customer Service Health Equity 2017-2018

Assisted clients with their health savings and family savings accounts. Provided accurate payment information and requested reimbursements towards medical claims. Quality Assurance Agent General Dynamics 2013-2016

• Monitored conversations between the agents of Affordable Health Care Act and the consumers. Assured courtesy and the accuracy of the information given by the agents and the willingness to provide excellent customer service experience.

Case Manager Catholic Community Services 2004-2007

• Assisted the refugee population from the third world countries to settle in Utah. Prepared documents prior to their arrival and work closely with the office of Social Security and Department of Work Force Service to secure temporary monetary assistance. EDUCATION

Associates of Science - Business Management (with honors) Salt Lake Community College

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