Manager Engineer

DAVID L. SCHUBERT

**** *** **** *** *********, TX 78132 830-***-**** *************@*********.***

Summary

Ambitious Sr. Network Engineer with extensive experience supporting Voice over IP (VOIP); Network Operations Monitoring; CISCO voice servers; SBC’s; PSTN; and other ancillary circuitry and equipment as demonstrated in multiple roles, geographic locations with a strong track record of success.

Consistently over-achieves key metrics YOY and successfully pursues professional goals to include training & development programs, mentorship and career progression.

Strong business acumen and background in the public & private sector to include the Information Technology, Telecommunications and Federal industries.

PROFESSIONAL EXPERIENCE

Sr Network Sup level 2 Engineer AT&T Services Inc,

San Antonio, TX July 2016 – Present

Exceptional technical solutions adviser for complex network problems; serves as SME reviewing and approving technical system designs

Project Manager for client engagements; builds business cases, defines technical requirements, prepares project plans and detailed schedules

Oversees provisioning, assurance, number administration, inventory, address qualification, and local number portability apps, processes and practices

Provides Tier II technical support for Business Voice Over IP (BVOIP) product for major corporations, city and state municipalities and federal government agencies to include customer service liaison, trouble isolation, and resolution of highly complex voice and data networks

Provisions CISCO VOIP gateways/Edgewater SBC’s in timely response exceeding daily metric goals and accountability

Analyzes SIP, and RTP traffic utilizing wire shark troubleshooting software

Performs and identifies timely regular firmware upgrades

Collaborates on software development project activities including tech/business requirements and design, tech writing and methods/processes

Vendor Relationship Manager for outside partners, consultants and vendor resources

Leads cross-functional teams on reviewing and interpreting technical documentation and vendor specifications for inclusion/adaptation into database templates

Senior IT Telephony Infrastructure Engineer AT&T Services Inc,

San Antonio, TX May 2014 – July 2016

Implemented, configured, administered and provided technical support for telephony/voice infrastructure related hardware and software. Monitored network, platform and environmental alarms generated by all ATT Messaging voicemail platforms (Unisys, Comverse, Avaya, Digital Sound, Periphonics IVR) in 5 Data Centers, over 200 POPs, across a 13-state ATT region in a 7X24 environment

Provided customer service for clients, hardware/software vendors and various telephony/voice support groups by working closely with Call Center Operations in resolving network outages as well as individual residential and business customer voicemail problems

SME and Trainer for new employees; responsible for identifying skill gap peer training needs for up to 20 personnel

Performed high level TCP/IP network connectivity tests for LAN/WAN trouble resolution

Organization Business Continuity Plan Steward for the Disaster Recovery Team (Fusion User Certified) responsible for formulation of disaster recovery plan for the network operations group

Managed ATT Messaging NOC database of MOPs to include creating new MOPs, updating and rewriting MOPs (Work Cards) that are designed to decrease MTTR

Manager, Network Operations Center AT&T Messaging Services

San Antonio, TX December 2003 – May 2014

Monitored and analyzed network, platform and environmental alarms generated by all ATT Messaging voicemail platforms (Unisys, Comverse, Avaya, Digital Sound, Peri phonics IVR) in 5 Data Centers, over 200 POPs, across a 13-state ATT region in a 7X24 environment.

Performed system administration on voicemail platforms to ensure maximum performance

Worked closely with Call Center Operations in resolving individual residential and business customer voicemail problems

Training manager for incoming employees and mid-level sized staff (16-20 personnel)

Responsible for the ATT Messaging NOC database of MOPs to include the writing of new MOPs, updating or deleting existing MOPs, and creating shorter versions of MOPs (Work Cards) that are designed to decrease MTTR.

Technical Support Manager Southwestern Bell Messaging Services

San Antonio, TX August 2002 – December 2003

Administered over fifty Voice Messaging Platforms using Boston Technology/Comverse ANP & COA, and Digital Sound/Pulse Point Voice Servers

Liaison for Facility Engineers and Vendors during outages or escalations

Analyzed logs to find root causes of failures and developed procedures to minimize future occurrences

Maintained trouble resolution and outage database, performed outage summaries for documentation and presentation to senior management

Senior Site Manager Pacific Bell Information Systems

Pleasant Hill, CA April 1997 – August 2002

Technical field engineer, I & R, facilities manager, and specialist in maintaining the platforms for Pacific Bell Voicemail, IVR-Call Management, and Pacific Bell Internet (PBI)

Responsible for voicemail and ancillary equipment in multiple data centers and POPs incorporating the Bay Area, CA to the state of Nevada

Project managed small to large scale projects with reference to building new POPs & expanding footprints in existing POPs (Data Centers, Co-locations, & Customer locations) to include: All internal networking equipment i.e. routers, servers, mux, channel banks, network and power cabling, equipment racks, alarming equipment, HVAC, Power Requirements (primary and backup sources), raised floors, earthquake bracing, diverse routing/distribution of power and communications cabling, installation of mainframe hardware and ancillary telecommunications/networking equipment and cabling internal and external to the POP

Supported all sites in California, Nevada and Midwest US to include 5 Data Centers and over 175 POPs in Commercial, (PacBell, Nevada Bell and AIT) Central offices and customer locations

Performed monthly/quarterly/yearly evaluations on the Site Management team for training and work issues

Telephone Systems Manager San Antonio Water Systems

San Antonio, TX Aug 1995 – Mar 1997

Managed a city-wide telecommunications network consisting of 9 Mitel PBXs

Effectively provided cost-effective management by reducing operational expenses and removing out dated services and equipment

Performed contract management among multiple vendors meeting compliance and regulatory standards

Telecom I&R Tech United States Air Force

Wiesbaden, Germany Nov 1989 – Jul 1993

Oversaw and managed telecommunication needs and requirements for Wiesbaden Regional Medical Center

EDUCATION

Regents College, Albany, NY

BA, Management Studies

University of Maryland, College Park, MD

AA, Management Studies

Community College of the Air Force, Maxwell AFB, AL

AAS, Electronic Systems Technology

TRAINING/CERTIFICATIONS

2015 - Special Services Advanced Training Certification

2014 – OBCP Steward (Organizational Business Continuity Plan) - Disaster Recovery Team (Fusion user Certified)

2014 - Six Sigma Green Belt

2013 - Six Sigma Yellow Belt

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