Luciana Cortes

***** *** **** **** #***

Jacksonville, FL 32223

904-***-****

ac73p2@r.postjobfree.com

Objective

Responsible. Face new challenges. Enthusiastic and able to achieve the best results. Demonstrate my knowledge of innovation. Lead other to succeed in their expectation and at the same time have the benefit of learning from new experiences.

Qualification Summary

Strong knowledge in all the areas of customer service including offices, schools and call centers.

Excellent relationship building with customers, very reliable and professional person, wide skills in management

computer software.

Strong leadership skills, and capability to motivate and manage staff

Reach customer resolutions complaints, expert in coordinating events.

Work Experience

08/2017-Present Jacksonville Hispanic Church of God

Office Administrator

Have a pleasant friendly environment where represent the Lord and His church. Being able to bring peace and stability so that others can be ministered to with excellence. Answer phones and maintain excel phone messages data sheet. Greet visitors. Maintain JHC Family Data information. Take inventory and purchase church supplies as needed. Create and update monthly bulletin to have ready distribution. Design flyers, certificates and promotional materials for special events. Create church calendar and update.

03/2015-05/2016 Bank of America

Bilingual Video Teller Agent

Provide quality customer service to clients and customers through the unbelievable technology of ATM with teller assist. Taking care of customers and clients from simple balances through small business inquires transactions following policy and procedures; keeping customers and clients information secure. Using techniques and skills to keep customers and client’s satisfaction in every transaction.

06/2010-07/2014 Intuition Systems, Jacksonville, FL

Bilingual Customer Service Representative

Working with the Illinois Department of Financial and Professional Regulations taking phone calls regarding Mortgage Brokers and Loan Originator law compliance; helping customer to have a better understanding of the SB1167 law regulations in the state of Illinois to be in compliance with secure loan process to avoid predatory lending brokers; daily data entry; processing and communicating through email with database’s user and clients; problem solving for database request; Reaching resolution for customer complaints; focusing in customer retention.

03/2008-04/2010 Church of God East Central Hispanic Region Cleveland, TN

Bilingual Administrative Assistant

Outbound and inbound phone calls from Ministers; assisting Ministers with questions regarding credential application and process; helping in camp meeting organization and Women Congress and Retreats; mailing, faxing, filing, coping documents.

05/2007-12/2007 Convergys, Cleveland, TN

Part Time Customer Care Representative

Performed sales, marketing, customer service and advertising; main duties include managing daily operations, maintaining excellent working relationship with customers and staff and as well as maintaining strong rapport with vendors.

03/2002-03/2007 Duval County Public Schools, Jacksonville, FL

Receptionist/ Clerk Typist/Translator

Directing incoming calls to appropriate staff and departments; processing form as arrived resulting in timeline testing; responding inquiries and complaints from parents and general public; translating from English to Spanish for parent’s benefits and understanding of rules and procedures. Resolutions for parents and students.

References

Available upon request