April

Booker

**** ******** ****, *** ****,

Dallas, Texas 75240

682-***-****

ac73p0@r.postjobfree.com

Highly motivated and customer service focused with decades of experience in operations. Seeking a management position that emphasizes customer satisfaction and staff development Skills

• Customer Service

• Inventory Management

• Payroll Processing

• Employee Training

• Team Building Expertise

• Human Resources

• Customer Scheduling

• Promotional Campaign Development

Experience

JUNE 2014 TO DECEMER 2018

Manager / Bellacures, Dallas

• Developed a sales-driven and customer conscious strategy through selection and development of key salon personnel

• Achieved lowest employee turnover in the company through training and compliance of operating procedures

• Improved customer satisfaction from 65% in 2015 to 92% in 2018

• Exceeded performance targets established by company owner 9 out of 11 months in 2018

• Nearly quadrupled the number of technicians from 5 to 19 over the course of 3 years

• Successfully lead, trained, developed and mentored a team of 7 front desk staff

• Established relationships with local organizations, non-profits, schools and religious institutions on a regional level to ensure community presence and customer growth

• Collaborated with location owner and franchisor team to develop strategic and tactical plans for aggressive sales

• Proactively identified ways to improve processes across the entire company from salon services, maintenance, inventory management and staff operations

• Responded to all customer complaints and utilized feedback to implement changes to improve salon

• Handled all banking activity including cash deposits and transfers

• Processed payroll for staff of 20 people using ADP platform

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