Customer Service Sales
Resume:
April
Booker
Dallas, Texas 75240
*************@*****.***
Highly motivated and customer service focused with decades of experience in operations. Seeking a management position that emphasizes customer satisfaction and staff development Skills
• Customer Service
• Inventory Management
• Payroll Processing
• Employee Training
• Team Building Expertise
• Human Resources
• Customer Scheduling
• Promotional Campaign Development
Experience
JUNE 2014 TO DECEMER 2018
Manager / Bellacures, Dallas
• Developed a sales-driven and customer conscious strategy through selection and development of key salon personnel
• Achieved lowest employee turnover in the company through training and compliance of operating procedures
• Improved customer satisfaction from 65% in 2015 to 92% in 2018
• Exceeded performance targets established by company owner 9 out of 11 months in 2018
• Nearly quadrupled the number of technicians from 5 to 19 over the course of 3 years
• Successfully lead, trained, developed and mentored a team of 7 front desk staff
• Established relationships with local organizations, non-profits, schools and religious institutions on a regional level to ensure community presence and customer growth
• Collaborated with location owner and franchisor team to develop strategic and tactical plans for aggressive sales
• Proactively identified ways to improve processes across the entire company from salon services, maintenance, inventory management and staff operations
• Responded to all customer complaints and utilized feedback to implement changes to improve salon
• Handled all banking activity including cash deposits and transfers
• Processed payroll for staff of 20 people using ADP platform
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