Customer Service Sales
Resume:
RB
Rose Birtha
Professional Summary
A self-motivated and hard-working individual who is able to cope well under pressure.Ready to learn a valuable new skill and gain new knowledge and experience.
Work History
Comfort Keepers - Private Caregiver
Sumter, SC
02/2016 - 08/2018
Swampfox Transportation - Non-Medical Transportation Driver Marion, SC
03/2014 - 01/2016
Loan City - Assistant General Manager
**********@*****.***
1134 Renfrow Road, Clinton, NC 28328
Skills
Positive attitude. ...
Communication. ...
Teamwork. ...
Self-management. ...
Willingness to learn. ...
Thinking skills (problem solving and
decision making) ...
Resilience.
Technical.
Interpersonal.
Leadership
Education
2006
University Of Phoenix
Tempe, AZ
Associate of Arts: Business
● Maintained a clean, safe and well-organized patient environment.
● Monitored progress and documented any status changes accordingly. Assisted disabled clients in any way necessary to facilitate independence and well-being.
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Worked to improve and enhance patient lives through effective and compassionate care.
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Developed rapport with patients to create a safe and trusting environment for care.
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Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
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● Assisted patients with bathing, dressing, hygiene and grooming.
● Show up to work in a timely manner
● Take work orders from supervisor for client trip
● Drive clients to their destinations on time
● Assist clients as they get into and out of the vehicle Report back to the supervisor when clients have been dropped off at their destination
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● Report traffic delays en route back to supervisor
● Report any incidents or accidents to the supervisor
● Operate wheelchair lifts as needed
● Adhere to company policies and protocol
● Graduated with 3.8 GPA
Marion, SC
Bluegreen Vacations - Senior Customer Service Representative Myrtle Beach, SC
01/2011 - 02/2013
Carolina Medical Center - Patient Registrar
Charlotte, NC
08/2008 - 05/2010
Evaluates loan applications and documentation by confirming credit worthiness.
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Improves loan applications and documentation by informing applicant of additional requirements.
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● Rejects loans by explaining deficiencies to applicants. Approves loans by issuing checks or forwarding applications to loan committee.
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Completes loan contracts by explaining provisions to applicant; obtaining signatures and notarizations; collecting fees.
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● Helps customers by answering questions; responding to requests. Maintains customer confidence by keeping loan information confidential.
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Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
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● Accomplishes bank mission by completing related results as needed. Referred unresolved customer grievances to designated departments for further investigation.
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● Determined the proper course of action for claims processing. Communicated with and supported sales, marketing and administrative teams.
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Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
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Demonstrated dedication to continuously improving sales abilities and product knowledge.
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Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
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● Directed calls to appropriate individuals and departments. Assisted customers promptly and politely, in person and via telephone.
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Worked with the management team to implement the proper division of responsibilities.
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Answered phone calls, checked-in patients, and informed them about facility policies.
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Handled and conducted patient registration process, promptly and professionally.
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Secured and verified patient's signatures on registration forms, as per agency policies.
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Gathered, validated, and documented all required medical, insurance, and billing information from patients.
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Marion County Summary Court - Criminal/Civil Clerk Marion, SC
08/2005 - 02/2007
Received and processed payments from customers for patient admission.
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Checked bed availability and assigned beds to newly-registered patients, accordingly.
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Strong understanding of legal research with proven ability to handle multiple tasks simultaneously and rapidly resolve complex legal issues.
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Maintain judge's schedule, manage administrative staff and respond to inquiries from the public regarding court policies and procedures.
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Research legal cases and prepare documentation such as legal reports, memorandum, court orders and judgments.
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Entered details such as payments, account information and call logs into the computer system.
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Use independent judgment in the interpretation and application of rules procedures and policies.
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● Improved protocol to enhance accuracy and efficiency.
● Administered oath of office in English.
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