Customer Service Front Office

Lisa

Spears

****.*.******@*****.***

North Las Vegas, NV 89084

https://www.jobcase.com/p/lisa.spears51

Summary

In the interest of exploring opportunities with your company, I have enclosed my resume for your review. Specifically, I am seeking to expand my experience in all aspects of Customer service and or Management. My strong background in customer service would prove valuable to a company that makes customer/client service it's top priority. I'm a self-starter as well as a team player and communicate well with staff to get the job done. Please let me know as soon as possible when we will be able to discuss mutual interest Thank you very much for your time and I look forward to speaking with you soon. Sincerely, Lisa D. Spears Work Experience

Head and Neck Surgical

Associates

Front Office Registration

Clerk

Overland, KS

January 2015 - Present

Currently I'm responsible for EMR, Allscripts and Allmeds handling. Registering

patients, verifying demographic information, answering inbound phone calls and

scheduling appointments for each in house physicians.

Head and Neck Surgical

Check In Registration

Overland Park, KS

May 2015 - February 2017

Responsible for all front office functions including patient check in, check out, appointment schedule, answering and directing incoming telephone calls, filing, medical records. Making outgoing calls to patients that are referrals of other doctor's offices to set up appointments for new patients. Verify all patient information sheets are completed, scan insurance card, Medicare form filled out if required, collection of copays and outstanding balances and recorded. Acknowledge in computer that patient has arrived. Enter patient demographic and insurance information accurately into the computer. Add new doctor's to the system if needed, maintain money log, maintain postage meter on an as needed basis, and change in the cashbox, assists in maintaining front office inventory and equipment. I prepared charts 2 days in advance for daily work flow, review for scanned insurance cards and HIPPA info, review for demographic and insurance info for accuracy, review for current referral if required. Scheduled appointments for all doctors and audiology at both office locations in accordance with scheduling guidelines. Confirm appointments in advance, send out new patient packets. Take complete messages regarding Rx refills, surgery scheduling patient issues, and any other office related issues. Ability to Prioritize duties and maintain timely patient flow. Welcomes patients and visitors by greeting and directing them in a friendly, prompt, and helpful manner. Repetitive actions in use of computer keyboard and excessive amounts of sitting, walking, stretching, and bending. Continuous viewing of computer monitor. Currently seeking employement 3/7/2017

Front Desk Clerk, Pharmacy

Technician

Overland Park, KS

2012 - 2015

Responsible for answering incoming phone calls, entering and updating prescriptions data using a computer system. Contacted doctor's offices and

hospitals to clarify prescription information. Assisted pharmacist with maintaining

ongoing medication inventorying place medication orders when instructed.

HCA Menorah Medical

Center

Transporter Patient Care

Technician

KS

2009 - 2012

Responsible for transporting patients to and from different departments within the

hospital. Catalog and communicate patient needs to medical staff. Observe patients

and report any changes in patient conditions to nursing staff or physicians.

Gear For Sports

Under Armour Account

Manager, Facilities

Supervisor

Lenexa, KS

2008 - 2012

Responsible for engaging with a minimum of 18 customers per day via live contact

and follow up with all prospects within 24 hours. Manage inventory control for field

representatives.

Head and Neck Surgical

Associate's

Registration

Education

Menorah Medical Center

Certificate, Certificate of

Completion

September 2009 - May 2010

This was a school at work program that allowed me to explore the healthcare field of patient care, medical terminology, anatomy.

Paseo High School

High School

1986

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