Manager Customer Service
Resume:
Daniel J. Sullivan
********@*****.***
Director/Administrator
Executive leader with expertise in all facets of business management with progressive experience across a broad range of academia, operations, hospitality and marketing in varied industry segments. Proven ability to combine vision, ingenuity and strong business acumen with well-developed project management and leadership qualities. Skilled in customer service and collaborating with all members of the organization, instrumental in streamlining and improving processes, setting up new business applications and procedures, and working with internal and external constituents.
Areas of Expertise:
Team Building
Financial Stewardship
Hotel Management
New Business Operation Setup
Strategic Partnerships/Positioning
Negotiations
Project Management
Marketing/Branding
Event Coordination
Professional Experience
Rowan College at Burlington County 2017-present
Mt. Laurel, New Jersey
Science, Technology, Engineering, Math (STEM) Dept.
National Science Foundation Grant Project Manager
Overall responsibility for setup and implementation of NSF grant for Comprehensive Integration of Advanced Manufacturing Competencies throughout Associate's degree and Stackable Certificate Curricula. Responsible for the daily coordination of grant program requirements, activities programming, meeting grant milestones and reporting. Created new A.A.S Mechanical Engineering Technology degree program and STEM industry advisory board.
DREXEL UNIVERSITY, Philadelphia, PA 2013 – 2016
College of Nursing and Health Professions
Center for Family Intervention Science
Director of Operations
Supervise human resource functions for 25 staff and volunteers within the department including hiring, compliance, financials, and employee relations.
Streamlined financial processes and introduced process improvements that enhanced productivity in new start up office during transfer from Children’s Hospital to Drexel University.
Coordinate with PI and operations team to write and submit grant applications.
Reconcile NIH grants to electronic financial management system supporting foundations as well as provide accountability by tracking all expenses and advising PI on individual grant activities.
Oversee all Attachment-Based Family Therapy workshops including creating marketing plan, workshops design and pricing, training agreements, invoicing, data collection and record management.
KPMG LLP, New York, NY 2010 – 2012
International Development Assistance Services (IDAS)
Global Grants Program
Business Operations Manager Global Grants
Managed international organization correspondence and relations for The Global Fund, Gates Foundation, and other groups for in-country specialists representing 17 countries.
Provided oversight for operations and processes for working with international and domestic organizations and foundations through multi-firm activities, which included financial accountability and budgeting, invoicing, vetting grantee organization, deliverable packaging, document storage, and maintaining databases.
Originated, coordinated, and streamlined business operation segment to support the Global Grants Program, providing support to partners, managing directors, directors, senior managers, and staff for 35 team members.
Developed and implemented successful strategic partnership with offshore third party vendor team in India reducing deliverable editing costs over 50%.
TEMPLE UNIVERSITY School of Dentistry, Philadelphia, PA 2004 – 2010
Department of Dental Public Health Sciences
Program Manager
Initiated grant applications to external organizations to secure funds and donations for students’ community outreach activities and oral health education programs.
Submitted all grant reporting to National Program Office, which included management of all data, following program policies and procedures for proper compliance.
Administered and managed the Robert Wood Johnson Foundation grant of $742,000 used to develop and coordinate community outreach providing for senior dental students’ community clinical rotations and recruitment and retention of underrepresented minority and low-income students.
Served as key member of Associate Dean’s senior staff, creating new Department of Dental Public Health Sciences and consolidation of the Dental Informatics into the Finance and Administration Department, representing Associate Dean at financial and policy meetings.
Other professional experience:
*University of Pennsylvania, Manager of Network Operations, School of Dental
Medicine and Director of Faculty Club
*General Manager and Catering Director for Philadelphia Civic Center food service contractor
*General Manager of Hilton Hotel and Quality Inn Chinatown Suites Philadelphia
*Director of Sales & Pre-opening Sales Manager Hyatt Hotels, Cherry Hill, NJ & Dearborn, Mi
Education & Credentials
Master of Science in Organizational Dynamics, University of Pennsylvania, Philadelphia, PA
Bachelor of Business Administration in Accounting, Niagara University, NY
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