Customer Service Data Entry

SKILLS

WORK HISTORY

IVONNE GALENO

**** ***** *** *** **, BROOKFIELD, ILLINOIS 60513

773-***-**** ************@*****.***

Bilingual fluent in Spanish (written & verbal)

Knowledge of RESPA regulations and all

mortgage and consumer lending regulations

Underwrite conventional, FHA, and VA first

mortgages as well as second mortgages and

HELOCs in conformance with investor

requirements, as well as the company's policies

and procedures

Review condo, PUD, and coop projects for

conformance to investor requirements

Able to work with multiple secondary investor

guidelines

Strong math and analytical skills

Voice of customers-YTD 100% customer service

satisfaction score

Superb communicator and translator with

management abilities

Able to perform at a high level under minimal

supervision

Ability to prioritize and meet deadlines

Information gathering

Exceptional attention to detail

Well organized and strong work ethic

MB FINANCIAL BANK

Underwriter Rosemont, Illinois September 2016 - July 2018 Oversaw all areas of the mortgage loan application analyzed credit, income, collateral, & compliance documents. and commercial loans.

Document commercial loans per the Loan Summary approvals. Scanned documentation and entered into the database. Produced monthly reports using advanced Excel spreadsheet functions. Identified data entry errors and reported to necessary departments. Communicated with various teams and associates to ensure cohesive completion of work. Responded to QC findings, Audits and Post-closing Suspense issues, as needed Reviewed and updated client correspondence files and scheduling database. Drafted reports for upper management as directed.

Entered numerical data into databases in a timely and accurate manner. BANK OF AMERICA

Home Services Specialist II Rolling Meadows, IL April 2015 - September 2016 Validated AUS decisions to identify errors or additional conditions that may be required Validated all supporting documents such as credit, title, appraisal, income, assets and insurance Entered details such as payments, account information and call logs into the computer system Analyzed consumer credit reports for late payments, excessive high balances and red flags Obtained scanned records and uploaded them into the database Answered high volume telephone inquiries from clients, vendors and the public PNC BANK

Senior Loan Processor Downers Grove, IL August 2013 - February 2015 Responsible for reviewing all incoming calls for VA, FHA, & Conventional loans. Verifying documents submitted to meet guidelines

Maintained a pipeline report and notified management of loan status Upheld complete confidentiality of all submitted information according to release guidelines Processed loan documents, verified the accuracy and completeness of each document Validated fees disclosed on the Good Faith Estimate

Acted as a liaison between borrower, underwriter, loan originator, and closer Voice of customers-YTD 100% customer service satisfaction score CHASE BANK

Senior Loan Processor Downers Grove, IL January 2011 - August 2013 Set up and completed loan submission packages

Worked with customers in person and over the phone to answer questions, process transactions and resolve issues quickly

Handled all conditions sent from underwriting departments Submitted completed packages in a timely manner

Maintained friendly and professional customer interactions Reviewed financial statements and contacted institutions and customers to clarify details Interviewed clients regarding loan needs and financial histories, and conveyed information regarding the application processes

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